Heather Rey Email & Phone Number

Baltimore, Maryland, United States

- Partners with Technology, Security, SOX, Compliance leaders, Internal Audit and external third parties to understand and communicate audit expectations.-Partners with Internal Audit to provide input on annual Audit Plans; ensures awareness of schedule across Tech leaders and communicates/negotiates changes as needed.- Prepares tech teams for audit interviews by providing checklists, interaction guidelines and coaching around scope and areas impacted if known in… Show more - Partners with Technology, Security, SOX, Compliance leaders, Internal Audit and external third parties to understand and communicate audit expectations.-Partners with Internal Audit to provide input on annual Audit Plans; ensures awareness of schedule across Tech leaders and communicates/negotiates changes as needed.- Prepares tech teams for audit interviews by providing checklists, interaction guidelines and coaching around scope and areas impacted if known in advance.-Coordinates and oversees all Tech audits, exams, SOX reviews & Third Party assessments to ensure accurate and appropriate information is provided timely and stored in an organized manner; ensure auditors operate within agreed upon scope.- Manages Audit Response and Corrective Action Plan creation process, ensures achievable timelines are set and monitors progress to ensure timely completion. Manages risks to timelines and works with audit partners to retarget if/as needed.- Communicates Issue Status to Tech leaders; Creates and delivers monthly scorecards to share progress, trending concerns, upcoming audits. Hosts regular touch point meetings with Audit partners, cyber partners, etc. to continue to build relationships- Managed team responsible for account remediation; ensuring population of accounts is accurate and refunding amounts are correct. Show less

Baltimore, Maryland Area

- Managed a team responsible for researching, developing and implementing an Electronic Records Management (ERM)/ Data Destruction program.- Created Business Policy and Process for ERM for the organization- Lead the team responsible for Manager Controls Assessments (MCA), highlighting potential gaps in processes and working with teams to mitigate- Managed a team responsible for corporate application development, worked with vendors that supported these programs; ensured vendor SLAs… Show more - Managed a team responsible for researching, developing and implementing an Electronic Records Management (ERM)/ Data Destruction program.- Created Business Policy and Process for ERM for the organization- Lead the team responsible for Manager Controls Assessments (MCA), highlighting potential gaps in processes and working with teams to mitigate- Managed a team responsible for corporate application development, worked with vendors that supported these programs; ensured vendor SLAs were met, and looked for continuous improvement opportunities Show less

Baltimore, Maryland Area

- Responsible for managing strategic projects for Corporate Systems- Managed the RFI process for a new HRMS tool from inception through selection.- Managed the workstream responsible for Change Management of the HRMS rollout - Worked with HR, Payroll and Technology to resolve pain points resulting from acquisition including conversion to a new Payroll system

Baltimore, Maryland, United States

-Served as an advisor, advocate, partner and frontline representative between senior level business and technology leadership- Participated in staff meetings, strategy sessions, concept meetings to understand my partners' plans and convey them to the Tech organization. Provided innovative ideas, approaches and/or alternatives to business technology needs as needed.-Oversaw the portfolio of projects for the various Lines of Business supported over 15 years including, Finance, Marketing,… Show more -Served as an advisor, advocate, partner and frontline representative between senior level business and technology leadership- Participated in staff meetings, strategy sessions, concept meetings to understand my partners' plans and convey them to the Tech organization. Provided innovative ideas, approaches and/or alternatives to business technology needs as needed.-Oversaw the portfolio of projects for the various Lines of Business supported over 15 years including, Finance, Marketing, Legal, Compliance and HR. Managed request submission, prioritization, risk and issue management.-Partnered with Tech teams to align their activities with business strategies and priorities-Build and foster relationships between Technology and Business Teams by managing business expectations for tech solutions by interacting with app dev teams to understand tech constraints and challenges. At the same time, emphasizing the benefits and successes of Technology that led to / supported achieving business goals. -Acted as first point of contact for day-to-day tech support including production/outage issues, onboarding assistance, requests from audit/examiners/etc. Show less

Managed several branches at Commercial Credit/CitiFinancial over the course of 6 years in the Metro Atlanta area ranging from $6M in receivables to $22M. Responsible for Originations, Collections, Insurance Sales as well as overseeing Payment Processing and Cash drawer functions. Stellar Audit Compliance record. Recruited and Trained staff and was the District Training Branch for new hires. Recruited, Trained and promoted 3 new hires to Branch Manager.