Heather Reynolds Email and Phone Number

PMO Delivery Manager – Tesco Bank Mar- Present – Contract Working on a large-scale delivery Programme comprising of 20+ projects. Delivering change within the Bank’s insurance sector • Secretariat for Programme Steering Groups and Project Working Groups • Working with Programme Directors, Programme Managers and Project Managers to track delivery against business case• Oversight of project RAID and Finances working with Project Managers to ensure accurate data and forecasts are provided • Onboarding and coaching of new and existing Project Managers • Supporting the adoption and transition to a SAFe Agile Framework for selected projects within the Programme. • Organisation and support of PI Planning eventsExperience- Experienced user of Jira and Confluence - Experienced user of Clarity, Planview, Daptiv, MSP and Leankit - Prince 2 Practitioner, Agile(DSDM) Practitioner and LeanSix Sigma Green Belt

NatWest – Fin Crime & Controls – Customer Due Diligence – Head of PMO – Mar 2020 to present – Contract Initially appointed as a Senior PMO Analyst in March 2020, with promotion to Head of PMO in late 2021. The project is a regulatory multi-year multi-franchise complex technical Agile Project, delivering a strategic Customer Due Diligence Solution for Natwest Group. • Line management and direction setting for the central project PMO Team, ensuring consistent standards are adhere to and added value is provided in the services delivered to the project. • Secretariat/ chair for project board meetings • Secretariat and governance support at the InLife Model Risk Committee • Oversight of project RAID management and change management processes • Working with Product Owners, Component Leads and project teams to track delivery against outcomes and ensure bank Assurance processes are supported • Support and organisation of planning increment events

RBS -Data & Analytics -SERVICES -Chief Data Office PMO Manager – October 2018 to December 2019Working directly for the Bank’s Chief Data Officer (CDO) to ensure controlled delivery of Data Management Projects & Programmes. • Responsible for creation and accuracy of Management Information (MI) to Exec Level. • Creation of Programme Status Report in Planview and presentation at various Senior Committees• Creation of Executive Steering Group and Programme Board Packs, production of minutes.• Bank-wide Stakeholder Management, regular meetings with Heads of Franchises and Data Management Leads, Internal Audit and Operational Risk.• Delivery and Management of cohesive plans. • Management of RAID. • Management of Change Processes and Programme Governance (including RAID and Milestone Management).• 2018 – Services GDPR Programme. Completion & controlled close-down of the Data & Analytics -Services GDPR Programme.

Contract: Lead for 3 projects this contract ended due to a reduction in change funding and availability of permanent employees to pick up projects.• Upgrade of Dynamics 365 CRM – Metro Bank’s primary Customer Relationship Management tool. Delivery of Initiate Stage: Delivery of Full Business Case, Financial Model, Solution Overview, High Level Design, High Level Requirements, DPIA. Team mobilised for Define & Execute • SSIS Replacement (SQL Server integration Services) Integration services that synchronised the banks core-banking platform T24 with CRM. Project stopped during Execution & Test, deferred until May 2019. • Robotic processing & IA- A viability initiative working with a 3rd Party supplier to explore suitability of Robotic Process Engineering / Intelligent Automation to achieve operational cost avoidance targets.

Contract : Interim appointment whilst permanent workforce appointed. Title - Head of Enterprise Strategic Planning & Portfolio Performance - VocaLink (MasterCard) VocaLink MasterCard is a global payments partner to banks, corporates and governments, operating world-class payment services, both in the UK and Internationally. Led on a remedial piece of work that delivered streamlined Investment Governance, moving away from a ‘one size fits all’ framework to one that focused on appropriate governance and controls, that were commensurate to the delivery risk, cost and benefit characteristics of initiatives. Delivered new processes, templates and significant reduction and simplification within corporate tooling. Previous interim positions held;• Head of Enterprise Portfolio Governance Process & Assurance: Direction and line management of the Assurance Team, reporting directly to the Senior Leadership (Exec) Team and Chief Risk Officer and Project Sponsors, providing independent assurance of key programmes in the UK, Europe & Asia. • Head of Enterprise Portfolio Governance Process : Direction and line management of Governance Advice Partners, responsible for setting Project & Programme Delivery Governance, conducting quality adherence to the change framework.• Head of Portfolio Engagement Hub: Direction and facilitation of the Portfolio Hub team a ‘front door’ for new business/ product approval. Facilitation of BID management, setting of processes and adherence to estimation and proposal. Conduit function between Sales & transition into the change delivery community.

Contract: Leading the Commercial & Retail Banking PMO with direct management of a multi-discipline team, ten direct reports supporting 400 project personnel. I brought order and discipline to a fragmented group, although this complex change transformation programme was curtailed, I made sufficient impact to be asked to stay and support the shaping of the follow on Programme

Contract: Senior Project Manager, CapGemini (Aspire Consortium)March 2010 – August 2015- Managed change projects during a much-extended contract with CapGemini. Comprising in brief:Data Leakage prevention for HMRC offices Multiple projects with responsibility for; Facilitation of requirements workshops and low level requirements gathering. Proposal generation, Stakeholder and End User Management both Internal to Capgemini and Client. Assembly and direction of specialist teams including 3rd party suppliers (McAfee, Microsoft) Full Project control, MoR, resource forecasts, Budgets, plans, resource management. Delivery of end-to-end Projects; including hardware and software config/development, implementation Management & Comms. Development of MI requirements, Delivery of Management Information into Data warehouse ( BI). Operational service integration, acceptance and handover to Live. Delivery of VOIP Telephony & Automated Call Directors (call centers) including significant Network re-rationalisation and re-engineering. Management of multiple technical support and engineering teams including 3rd party suppliers. Client facing for all matters relating to design and delivery, including site communications, Customer approval boards, problem resolution. Resource forecasting, financial reporting, risk management, procurement, management reporting.Workshop facilitation. Site Visits and client on-boarding activities. Production of communications Local Infrastructure Server Replacement Programme Intervention in a failing project - Replacement of all HMRC' s legacy FAP infrastructure with Local Infrastructure Servers and Wider Area Network optimisersFurther projects in brief;Project Manager/Lead for Implementation Management for Secure Managed Print Service Phase 2 (400+ offices) HMRC Design & Development Project Manager - ITSM Design Lead/PM for Secure Managed Print Service – Phase 1Project Manager – Secure Data Transfer Service

Hewlett Packard - Senior Project /Programme Manager 2006-2010 • Project Manager - Global Data Transfer Capability Project - Managed solution definition and build of the proposal. Programme Manager - For European NT server retirement programme Project Manager - Delivery UK Infrastructure Modernisation – Platform upgrade, application and user migration, Rolls-Royce UK & planning of European repeat . PMO LEAD/ PMO Analyst (EDS/HP) 2006Contributed to the achievement of CMMI Level 3 accreditation on the Rolls-Royce Account. • Responsibility for: MI and dashboard creation/ board packs, facilitation of risk boards, project quality reviews, centre of excellence for MSP and MSPS, project controls, governance, conducting project and programme checkpoint report and financial reviews. Supported, created and embedded best practice guidance for Junior PM’s • Delivered a successful 3-month ‘go to green’ project for a major Programme that had significant Governance audit failures.

Senior Business Requirements Analyst, HMRC Developed high level business designs and systems for flagship government initiatives, includes; New Tax Credits, Child Trust Fund, Integrated Debt Management Systems and Modernisation of Pay as You Earn. Working collaboratively, with IT suppliers and end users to build automated business systems. Mentoring of Junior analysts Business Centre Office Manager - Managing the Business Development Centre comprising of 200 personnel over 3 sites.