● Responsible for overseeing and creating Standard Operation Procedures documentation for each department● Manage the implementation of a new accounting system in our move from Intacct/Sage to Quickbooks Online● Implement and project manage several different system rollouts between 2013 and 2020● Oversee the implementation and communication of new benefits for internal and temporary employees annually (January, September and December due to plan changes)● SME (subject matter expert) of current Applicant Tracking System (ATS)/Back Office/Timesheet/Onboarding system Bullhorn for the internal and temporary employees

● During merger/takeover of TrialGraphix in 2014, which brought in 200+ new internal employees, worked on a small team to onboard the new employees, communicate benefits, handle human resources updates and other changes/combinations of policies to all employees, including those in new branch offices (Houston, Atlanta, Miami, Chicago)● Lead Human Resources person during the transition bringing in TrialGraphix as well as managing the termination and the multiple reductions in force of employees in various offices● Managed Administrative department of 5+ in multiple office locations directing communication, training and compliance with regard to files and quality control of their work product between 2016 and 2017

● Process annual audit of 401k plan and 5500 with TPA and auditors● Roll out medical, dental, vision, supplemental, commuter, FSA and company life benefits during open enrollment for internal employees (November) and for temporary employees (September and January); communicate open enrollment information to all employees about the 401k plan (January and July)

-Oversaw the work of 5-10 cashiers at any time-Processed and was responsible for end of shift paperwork, accounting and balances-Administered returns for each cashier and signed off on each one-Helped keep cashwrap clean and delegated cashiers to do so as well

-Customer Service-Food Service