Brunch and Evening Relief Chef for Garde Manger, prep tasks.

Relief Chef 2 days a week until business was sold.

Assisting business owner, Eduardo Palermo, with administrative duties, excellent customer service, and marketing part-time.

Assist insured and self-paying customers by taking notes of their emergency situations, coordinate with the production manager to schedule inspections. Communicate between customers and insurance adjusters regarding drying process procedures and coverage, assist the office manager with the scheduling of the technicians on a daily basis. Enter sketches and estimates for jobs using Xactimate software. Label photos taken by on-site technicians of jobs prior to them being uploaded to our corporate offices.

Assist project managers by making follow-up calls, scheduling appointments, entering data retrieved by technicians, upload photos from jobs, send out material samples for cost analysis.

• Continuation of same duties under Group Rooms Coordinator• One of top 15 revenue producers globally using Passkey• Oversee two employees and give them professional direction to better their performance.

Primary rooms contact for group eventsEnsure continuous communication via email and phone with the leaders of all groups.Oversee all scheduled guest pick up reports and group arrivals lists.Manage all group contracts using internal Crowne Plaza systems (i.e. Opera/Holidex).Serve as the primary hotel contact for all VIP reservations, contracted suites, group rooming lists. Ensure appropriate billing takes place as requested.Use "Passkey" to design web links for groups. This effort generated $8,600 in revenue in 2011.Participate in Crowne Plaza internal business meetings.Post bi-weekly payments from Biltmore Estate for reservations.Manage monthly billing to 13 different foreign independent travel accounts and ensure proper posting of all related payments.Participate in regional Crowne Plaza meetings including training events and trade shows.

Work with guests to ensure maximum satisfaction with local travel and dining experiences.Work closely with representatives of the Biltmore Estate to ensure guest visits are properly coordinated.

Train staff and encourage high productivity levels.Work closely with the manager to ensure all money is properly accounted for. Assist the manager; including supervising employee schedules to ensure appropriate payroll records are maintained.Ensure excellent customer service is delivered and Crowne Plaza brand standards are adhered to.

Greeted and checked in patientsCoordinated appointment dates and timesOrganized and executed insurance and Medicaid claims

Customer Service