Heather Ritchie Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

• Provide consultation to Family Services Department staff regarding behavioral health needs of clients.• Refer clients to appropriate behavioral health services.• Participate in the Diversity, Equity, and Inclusion (DEI) committee, collaborating with colleagues from diverse backgrounds to identify and address issues related to workplace culture and inclusivity.• Schedule and facilitate monthly visits with clients to determine needs and review progress towards stable housing and self-sufficiency.• Maintain confidentiality and document client interactions into Apricot software.• Assess policies and tools to determine effectiveness for clients and staff, and then revise or implement new policies as needed.• Attend trainings to improve services and educate staff within the Family Services Department.

Colorado Springs, Colorado, United States

• Coached youth and families in utilizing therapeutic tools.• Provided in-person and on-call crisis intervention to support youth and families.• Assisted youth and families with resource and support system development.

Falcon, Colorado, United States

• Communicated with hiring official regarding candidate selections and onboarding timelines.• Responded to employment related inquiries from supervisors, employees, and prospective employees.• Set pay for selected candidates based on previous relevant experience, education, and training, and made formal offers of employment.• Entered and maintained data for employment related transactions in the HRIS and other applicable tracking databases.• Reported all employment related transactions to payroll, including hires, retirements, and separations.

Colorado Springs, Colorado, United States

• Managed a caseload of Medicaid recipients, to include children and their parent(s), who have been diagnosed with a mental health disorder.• Completed assessments to determine the level of need for clients, and create service plans to establish goals.• Provided advocacy for youth in the educational and health care settings, and work together with community supports to meet the needs of clients.• Collaborated with community agencies for service delivery needs, staying current on resources and developments.

Colorado Springs, Colorado, United States

• Coordinated physical and behavioral health, dental, vision, home health, and long-term care needs for Medicaid members assigned to caseload.• Completed comprehensive health needs assessment to identify needs and barriers to member’s ability to manage their medical condition(s).• Referred members to physical and behavioral health services, and connected members to community resources. • Facilitated care conferences with community partners and providers, and attended community meetings to support the needs of members.

Colorado Springs, Colorado, United States

• Managed a caseload of Medicaid recipients, to include children and their parent(s), who were diagnosed with a mental health condition.• Completed assessments to determine the level of need for clients, and created service plans to establish goals.• Provided advocacy for youth in the educational and health care settings, and worked together with community supports to meet the needs of clients.• Collaborated with community agencies for service delivery needs, staying current on resources and developments.

Colorado Springs, Colorado, United States

• Provided brief counseling to individuals and families while reviewing progress towards self-sufficiency.• Managed a caseload of individuals, to include Veterans who were part of the Grant Per Diem (GPD) program.• Scheduled and facilitated monthly visits with clients to determine needs and review progress towards stable housing and self-sufficiency.• Trained new caseworkers on policies and procedures within the family services department.• Maintained confidentiality and documented client sessions into ETO software.• Completed monthly home inspections to ensure compliance with housing regulations.• Attended case review sessions and trainings alongside co-workers.• Developed and updated caseworker documents, as needed.

Security-Widefield, Colorado, United States

• Conducted assessments, counseling and conferencing to determine the bio-psycho-social needs of students in crisis situations.• Developed a social-emotional curriculum, which was implemented with select students.• Counseled assigned students, as individuals and in groups.• Worked effectively as part of an interdisciplinary team, and demonstrates effective problem-solving and conflict-resolution skills.• Provided advocacy for students while working in their best interest, and facilitated Signs of Suicide (SOS) and test anxiety presentations to improve students’ opportunities for success.

Overland Park, Kansas, United States

• Developed and implemented lesson plans and engaging activities for various age groups.• Fostered an interactive learning environment by actively engaging with children to promote their development. • Applied Conscious Discipline techniques to engage empathetically with students.• Cultivated partnerships with community members and local organizations to coordinate enriching field trips and guest speakers.• Demonstrated effective communication and interpersonal skills with parents, children, and colleagues.• Ensured a secure environment and provided diligent supervision for children during both routine activities and field trips.

Master Of Social Work - Msw, Social Work

Bachelor Of Social Work, Social Work