Heather Robinson Email and Phone Number

Oversee the financial affairs of an organization with nearly 300 members.

Member of the senior leadership team responsible for providing strategic direction to the agency. Updated the five-year strategic plan; developed the agency’s annual performance plan; and implemented an enterprise risk management system.Led 65 employees in the Office of Management and directly supervised the senior managers responsible for the following:- Executing the agency’s financial management activities for a $98.2MM budget and advising on the allocation and utilization of… Show more Member of the senior leadership team responsible for providing strategic direction to the agency. Updated the five-year strategic plan; developed the agency’s annual performance plan; and implemented an enterprise risk management system.Led 65 employees in the Office of Management and directly supervised the senior managers responsible for the following:- Executing the agency’s financial management activities for a $98.2MM budget and advising on the allocation and utilization of resources. - Managing a complete human resources management program for over 480 employees. - Directing information technology, including the transition to cloud-based computing and the implementation of tools to support a virtual workforce.- Directing a full range of administrative services, including procurement and contracting, facilities, travel, emergency planning/continuity of operations, and records management. Identified high-impact human capital initiatives to improve employee engagement. Developed a new performance management system; enhanced the employee awards program; and created a comprehensive employee onboarding and orientation program.Led the agency’s Workplace of the Future initiative to implement increased workplace flexibilities. Show less

Note: This was a temporary position that was extended at leadership's request. Provided leadership and oversight for key agency operations, including human capital management; labor and employee relations; training and development; space management; and international travel. Served as the agency’s Chief Human Capital Officer and developed and implemented new policies for performance management and virtual employment. Developed an annual hiring plan for over 1,000… Show more Note: This was a temporary position that was extended at leadership's request. Provided leadership and oversight for key agency operations, including human capital management; labor and employee relations; training and development; space management; and international travel. Served as the agency’s Chief Human Capital Officer and developed and implemented new policies for performance management and virtual employment. Developed an annual hiring plan for over 1,000 employees and Foreign Service Officers worldwide. Improved tracking of hiring activities and established a reporting process that increased oversight of open positions. Show less

Provided leadership for a division of up to 18 staff who conducted global compliance reviews, managed the agency’s personnel and information security program, and conducted misconduct investigations.Planned, developed, and directed a global compliance review program to ensure agency policies and programs were correctly implemented at the agency’s 98 overseas offices and headquarters. Trained staff and oversaw reviews of over 70 overseas offices, which resulted in improved operations and… Show more Provided leadership for a division of up to 18 staff who conducted global compliance reviews, managed the agency’s personnel and information security program, and conducted misconduct investigations.Planned, developed, and directed a global compliance review program to ensure agency policies and programs were correctly implemented at the agency’s 98 overseas offices and headquarters. Trained staff and oversaw reviews of over 70 overseas offices, which resulted in improved operations and changes to internal policy. Earned the “Innovation Leading to Positive Change Award” for transforming the overseas review program and improving the timeliness, quality, and impact of the division’s compliance activities. Show less

As part of the Office of the Inspector General, evaluated overseas posts (Guyana, Ghana, Turkmenistan, Jamaica, Peru, Liberia, Indonesia, Moldova, Benin) and major agency operations (Volunteer safety and security, Volunteer recruitment and selection processes, sexual assault policy, and training overseas staff) to improve operations. Developed recommendations to address weaknesses and improve performance. Presented results to agency leadership and members of Congress.Traveled… Show more As part of the Office of the Inspector General, evaluated overseas posts (Guyana, Ghana, Turkmenistan, Jamaica, Peru, Liberia, Indonesia, Moldova, Benin) and major agency operations (Volunteer safety and security, Volunteer recruitment and selection processes, sexual assault policy, and training overseas staff) to improve operations. Developed recommendations to address weaknesses and improve performance. Presented results to agency leadership and members of Congress.Traveled extensively throughout developing countries around the world and met with senior government leaders to assess the agency’s success in meeting host country development goals. Created a risk-based annual planning model that improved the unit’s ability to prioritize projects. Increased standardization in operations and work products by documenting previously undefined business processes. Show less

Provided consulting expertise to help nonprofit and private sector clients improve performance in the areas of project management, process improvement, and strategic planning. Managed client relationships, project timelines, budgets, and contracts. Served as Practice Leader for the Organizational Change Management solution area and developed a Community of Interest to share best practices among consultants and increase new business. Developed the firm’s first community outreach… Show more Provided consulting expertise to help nonprofit and private sector clients improve performance in the areas of project management, process improvement, and strategic planning. Managed client relationships, project timelines, budgets, and contracts. Served as Practice Leader for the Organizational Change Management solution area and developed a Community of Interest to share best practices among consultants and increase new business. Developed the firm’s first community outreach program and then adopted and expanded the program for the parent company. Provided grant funding to nonprofit organizations and coordinated the corporate outreach activities for a $750MM company with 3,500+ employees in over 60 locations.Led an initiative to define and enhance the firm’s company culture by developing and administering an annual culture survey and recommending improvements to leadership and Human Resources. Show less

Short-term assignment to help the nonprofit organization articulate and carry out its mission to reach medically underserved residents. Facilitated the strategic planning process and developed a comprehensive business plan and funding plan.

Consultant - Organizational Change Management, Human Resource Management, Organization and Employee ResearchHelped clients reduce turnover, lower costs, and improve employee performance by assessing the effectiveness of programs, communicating and managing corporate change, and evaluating employee attitudes and satisfaction levels.Used surveys and focus groups to gather employee feedback and recommend ways to assess the organizational culture, improve employee satisfaction, and… Show more Consultant - Organizational Change Management, Human Resource Management, Organization and Employee ResearchHelped clients reduce turnover, lower costs, and improve employee performance by assessing the effectiveness of programs, communicating and managing corporate change, and evaluating employee attitudes and satisfaction levels.Used surveys and focus groups to gather employee feedback and recommend ways to assess the organizational culture, improve employee satisfaction, and improve employee acceptance of new initiatives. Improved financial management for a $100+MM line of business. Increased revenue recognition and reduced losses through more timely billing and collections. Developed a financial modeling tool to help corporate leadership create more accurate budgets. Show less