Responsible for overseeing all technical aspects of the organization. Reports directly to the CEO and works with management on technical matters. • Providing goals and plans regarding technology• Researching and recommending appropriate technologies/hardware• Implementing and training of all employee/administrative modules• Providing leadership and consultation to management on all technical matters • Maintaining Company website and intranet• Maintaining software and hardware for administrative employees

• Responsible for handling training to victim-serving agencies on R/Client case management software throughout the United States• Independently conduct training sessions that are six to eight hours a day for four days to agencies that purchase R/Client software• Provide customer support for R/Client software • Coordinate with agency directors on training schedule to meet the agencies needs• Develop and maintain all training materials • Maintain training schedule• Develop and present online training courses monthly• Responsible for testing new software upgrades • Develop software release notes and installation instructions for software upgrades• Responsible for software/hardware training for new employees at four local office locations• Project Management• Responsible for updates to the company website (www.greatlakesresearch.com)• Prepare a budget for software and hardware needs for four local offices• Purchasing of computer hardware/software and other various computer equipment for the company• Provide internal support for four local office locations

• Maintaining Novell Small Business Server in Pittsburgh and Baltimore locations• Developed and launched company website (www.jbfayco.com)• Responsible for updating company website on a daily basis• Created Company Brochure• Assistance with department projects such as; preparing power point presentations for various departments throughout the company, updating engineering/estimating databases and many other company projects• Purchasing of computer hardware/software and other various computer equipment for the company• Training employees on computer software• Project Management• Configurations, installations, and testing of computer equipment and software in both Pittsburgh and Baltimore locations

• Analysis of corporate computer requirements, which consists of: Evaluation of hardware/software, backup administration, and installation, maintenance, and troubleshooting of computer equipment.• Instruction and demonstration of equipment operation• Assistance with word processing requirement and voice communications• Documentation of installation instruction for company software• Created database for companywide inventory for computer hardware