Heather Rubenacker Email & Phone Number

Elwood, Illinois, United States

Woodridge, Il 60517

Manage office personnelOversee inbound and outbound ordersBilling and InvoicingPayrollManage 30+ Accounts

1000 Windham Parkway, Bolingbrook, Il 60490

Accomplishments and ContributionsParticipated in planning phase and led implementation of yard management system (PINC) for departmentResponsibilitiesProvide direction to I/O personnelCreate, implement, and facilitate office procedures and training.Create and update current and new job descriptionsAct as a liaison to customer and trucking firms to provide immediate problem resolution.Staffed all three shiftsMonitor OS&D, electronic postage, and newsstand for accurate resolution

1000 Windham Parkway, Bolingbrook, Il 60490

Accomplishments and ContributionsCreated all SOP’s for the I/O office, including I/O Coordinator, 8125 Coordinator, Newsstand Coordinator, and OS&D CoordinatorResponsibilitiesAssist with the direction of I/O personnel Recommend solutions to improve efficiency Training and development of employees

1000 Windham Parkway, Bolingbrook, Il 60490

Participated planning and implementation of new inventory tracking and warehouse management systemsStreamlined OS&D reporting resulting in enhanced communication between relevant stakeholdersSafety Team MemberRelied upon for system implementation, and department training / restructuring at several facilities in distribution networkResponsibilitiesAccurately track and account for Over, Short and Damaged freightEnter and report all freight allocated in OS&D holding to customerContact appropriate customer liaison / account manager in regards to resolution of OS&D Work with Customer, Carriers, or Postal facilities to resolve en route OS&D Resolve Freight issues once identified and proper documentation has been receivedAssist inventory personnel in resolving inventory discrepancies and audit reports

1000 Windham Parkway, Bolingbrook, Il 60490

Accomplishments and ContributionsPlayed a key role in development of eInduction (paperless postage)Involved in development and implementation of ETM-PM - Postage Management SystemCreated improved reporting for missing postage resulting in enhanced communication between relevant stakeholdersResponsibilitiesKeep an accurate account of JSRS, dynamail, e-induction, and 3rd party 8125 issuesEmail Missing 8125 Report to Customer Liaisons, Account Managers, and CF’sContacted RR Donnelley divisions regarding missing electronic, and e-Induction postageProcessed hard copy 8125’s and forward to appropriate CFs

1000 Windham Parkway, Bolingbrook, Il 60490

Accomplishments and ContributionsDeveloped an improved newsstand tracking systemImproved and restructured Newsstand procedures creating improved production on the dock, and communication with the customersDeveloped Newsstand SOPs for CF FacilitiesResponsibilitiesAccurately account for newsstand shipmentsCreated Newsstand break-up work ordersReconcile Newsstand OS&D issuesProvide Newsstand POD, and Newsstand OS&D reports to Customer Plant Shipping Department Supervisors, LRI Ops Managers, and LRI Office Manager

1000 Windham Parkway, Bolingbrook, Il 60490

Process all Inbound and Outbounding paperworkProcess 8125-CD Postal documentsChecking in drivers, and providing proper 8125’s and BOL’s for shipments