Heather Rudolph Email and Phone Number

Assisted in the development of client- centered Individual Action Plans (IAPs) for clients with severe persistent mental illnessParticipated in quarterly treatment meetings to provide advocacy for each client’s current health needs. Maintained a caseload of up to 10 individual clients.Regular assessment and documentation of client’s progress with their IAP goals.Foster transition to independence by linking participants to state services and community resources.Promote health and wellness from a mind-body perspective which included teaching the basics of physical activity and nutrition as it relates to mental health symptoms.Assist clients with finding gainful employment or volunteer experience in the community.Schedule and attend medical/psychiatric appointments with clients and serve as advocate for health needs.Teach medication self-administration, as well as provide support and supervision. Provide education about the roles and effects of medication in treating symptoms of mental illness.

Certified physical fitness trainer and APFT instructor.Managed bi-annual physical fitness assessments for all soldiers in a 180 person unit.Developed nutrition and fitness plans for soldiers who could not meet minimum health and wellness requirements.Managed inventory of supplies needed for unit training(s).Assisted officers in completing incident reports and other administrative duties.Trained in SINCGARS communication (Radio Telegraphic Operators Course) and operated SINCGARS radio during deployment to Northern Iraq. Performed preliminary communication analysis for unit's Tactical Operations Center (TOC)

Carried out program’s mission statement, assisting troubled youth and their families with developing positive life skills so that they may re-enter into the community.Assisted in tutoring residents at a high school level; provided opportunities to explore career options as part of treatment. Enforced a structured in-house behavioral management system that provides DYS and DSS committed teenage males the opportunity to be re-integrated into the community. Attended all necessary training to include CPR, first aid, and non-violent physical restraint interventions.Completed extensive administrative duties such as supervising medication administration and counts, writing daily treatment notes for each client, developing treatment plans for individually assigned clients, and tracking progress of clients through numerous reports and team collaboration. Facilitated a music group that allowed residents to reconnect with or learn a traditional musical instrument, as well as incorporate their own artistic backgrounds through creative expression.

Provided case management to clients referred from the Institute of Health and Recovery through the Department of Social Services.Assessed and managed crisis/emergency situations in a 24 hour residential program for women and children.Provided support and encouragement in recovery from drug/alcohol addiction based on 12-step principles.Conducted health and risk assessments. Co-led a life skills group, ranging in topics from effective communication to nutrition and fitness to vocational rehabilitation.Facilitated a music therapy group with female clients where negative and positive emotions were explored in the context of songwriting and poetry.

Trained in Baystate Medical Center’s SSIMED computer systems.Performed administrative duties in a fast-paced, tightly staffed medical office. Responsibilities included booking appointments, updating insurance information, general data entry, providing referrals, billing and filing.