At Inductus we have over 10 years experience with online health and safety and business management systems. We provide a range of training and management solutions specifically tailored for the requirements of large or growing organisations. We specialise in providing software solutions with suffficient flexibility for large multi-site organisations. From our initial health & safety induction resource we have developed additional management and human resources solutions requested by our… Show more At Inductus we have over 10 years experience with online health and safety and business management systems. We provide a range of training and management solutions specifically tailored for the requirements of large or growing organisations. We specialise in providing software solutions with suffficient flexibility for large multi-site organisations. From our initial health & safety induction resource we have developed additional management and human resources solutions requested by our satisfied existing customers. Although we have traditionally been based in the automotive sector, we are now expanding our customer base into other marketplaces. Show less

Managed a team of Customer Service Advisors dealing with post travel customer complaints.Oversaw changes in the team’s structure due to both internal re-organisation and the company’s acquisition.Managed employee relations and team performance including annual reviews, appraisals and 1-2-1s. Carried out coaching and liaised with the Training Team to identify employee development needs.Guided the team in logging and handling complaints with a view to achieving the best outcome… Show more Managed a team of Customer Service Advisors dealing with post travel customer complaints.Oversaw changes in the team’s structure due to both internal re-organisation and the company’s acquisition.Managed employee relations and team performance including annual reviews, appraisals and 1-2-1s. Carried out coaching and liaised with the Training Team to identify employee development needs.Guided the team in logging and handling complaints with a view to achieving the best outcome for both the company and customer.Worked closely with other departments and brands within the Titan Group, developing relationships and supporting the resolution of customer service issues.Reported on all quality issues to ensure consistent standards were maintained in accordance with company procedures. Show less

Ensured companywide compliance with industry code of conduct and relevant consumer legislation including local Trading Standards. Proof reading of brochures and promotional material.Successfully dealt with ABTA Arbitration and County Court Claims, achieving the best and most cost effective outcome for the company, whilst vigorously defending claims.Recorded and reviewed all incident reports received, assessing the potential for any liability or claim. Worked with directors on… Show more Ensured companywide compliance with industry code of conduct and relevant consumer legislation including local Trading Standards. Proof reading of brochures and promotional material.Successfully dealt with ABTA Arbitration and County Court Claims, achieving the best and most cost effective outcome for the company, whilst vigorously defending claims.Recorded and reviewed all incident reports received, assessing the potential for any liability or claim. Worked with directors on Company Crisis Plan and arranged training for key staff.Carried out supplier inspections / audits and maintained the Safety Management System (SMS) for Holts brand and compliance with School Travel Forum assured membership. Served as Registered Accommodation Auditor and Staff Health and Safety Committee Co-ordinator. Show less