Heather Rutherford Email & Phone Number

Boston, MA, US

New York, NY, US

- Mentor and lead a team of 1-3 Strategic Customer Success Managers.- Own overall relationship with assigned clients, including increasing product adoption, ensuring retention, and satisfaction.- Coordinate the execution of various content syndication and display advertising campaigns with a total 2023 contracted value of $5.6M. - Turn campaign data into.

New York, NY, US

- Oversaw the entire client lifecycle, from onboarding through campaign launch and ongoing campaign success.- Establised a trusted strategic advisor relationship with assigned clients and drive continued value of our products and services- Ensured a smooth transition from the onboarding phase to active campaign management.- Partnered closely with internal.

New York, NY, US

- Served as the primary point of contact for assigned clients during the onboarding phase.- Collaborated with clients to collect all necessary deliverables, including creative assets, data, and campaign specifications.- Worked closely with internal account managers to ensure a smooth transition from sales to active campaign setup.- Conducted thorough.

Manchester, New Hampshire, US

- Lead day-to-day account management for new clients and cultivate relationships with their teams to support product value.- Managed end-to-end relationship with clients and strategized for their success, including on-boarding, training, guidance, and support.- Strengthened client brand and identity by designing impactful websites to differentiate.

Manchester, New Hampshire, US

- Managed 20+ existing client accounts while generating and implementing campaigns for email and Facebook advertising.- Designed website platforms and social media pages to promote client businesses and increase brand awareness.- Built, implemented, and updated effective SEO strategies to increase website's positions on search engine results pages..

New York, New York, US

- Consolidated teaching materials and electronic books published on educational resource platforms TeacherVision and FamilyEducation.- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content packages for 1 million+ subscribers.- Organized editorial meetings with staff members to review proposed publications.

Boston, MA, US

As a conference assistant, I was the onsite liaison between the university and all summer conference/student participants while living on campus. As a desk assistant, I helped groups by checking guests in/out of housing, issuing keys, and updating records all while maintaining an exceptional customer service environment. As work crew, I prepared rooms for.

- Engaged students nationwide in multidimensional concert experiences, showcasing music and performance art. - Monitored online presence to engage with users, promote brand awareness, and increased followers by 50% in 6 months. - Developed marketing content including blog posts, promotional materials, and advertisements for social media pages. - Utilized.

Austin, TX, US

Boston, Massachusetts, US

- Developed design layouts for printed sections to ensure proper presentation using Adobe Suite- Oversaw team of 15+ staff writers, assigned stories, provided constructive editorial feedback, and enforced strict deadlines- Trained junior staff members on strict AP style guidelines and organization procedures. - Attended ACP National College Journalism.

Boston, Massachusetts, US

- Assisted News Editor in publication process- Developed design layouts for printed sections to ensure proper presentation using Adobe Suite- Published minimum of 1 article per week

Pittsburgh, PA, US

Bachelor'S Degree, Public Relations

Education record