Heather S. Email & Phone Number

Remotely manage a team of up to 20 remote pharmacy techniciansAssign work to agents throughout the work dayVerify agents complete work correct promptly and correctlyAnswer agent questions throughout the workdayLead team meetingsWrite and deliver performance plans to agentsAddress remote work issuesTrack and report agents timesheetEnsure agents following HIPPA regulationsAssist pharmacist in the processing of prescriptions for patientsAssist pharmacist with filling of prescriptions according to federal and state lawsEnter new patient information into pharmacy computer system

-Supervising up to 60 employees-Process creation and implementation-Organization and planning-Cross-department communication-KPI and hour management-Departmental analysis-Leading multilevel training-Departmental overhaulsReporting to Operations Manager. Overseeing several different departments for shipping and fulfillment company. Sorting,organizing, and receiving incoming packages. Communicating with account management team regarding account issues and collaboratively generating creative solutions to such issues. Achieving set, time-sensitive goals by effectively managing up to 60 permanent and temporary employees. Inventory and quality control of products stored in warehouse. Counting, assessing, and generating reports regarding inventory levels and quality of inventory. Communicating with account management team regarding desired layout, expected quantities, last minute changes, and overall inventory levels for subscription box builds. Frequent inventory reconciliation. Creating, implementing, and training individuals on new processes.

-Supervising up to 15 employees Document quality inspection-Customer communication (phone and email)-Contract employee management-Communication liaison-Process creation and implementation-Error and accountability tracking-Goal coaching-Accounts receivable-Running staff meetings-Escalations-Screening and hiring-Document organization-Vendor scheduling-Article writingReporting to Director of Operations. Receiving, reviewing, assembling, and documenting receipt of paperwork. Contacting clients regarding mistakes on paperwork. Inventory control for eight office locations. Preparing and shipping paperwork throughout eight office locations. Communication liaison for all shipping and receiving needs. Monitoring internal systems for errors. Error tracking and holding employees accountable for errors. Ensuring all employees are achieving their expected goals. Posting available jobs on various job boards. Screening, interviewing, hiring, and training new employees. Organizing and archiving files. Accounts receivable. Generating, monitoring, updating, and verifying receipt of client's payments via online invoicing system. Running weekly staff meetings. Escalations. Overseeing up to 15 employees.

-Supervising up to 5 employees-Cash handling-Register balancing-Customer communication (in person and phone)-Interviewing-Training-Internal system use-Inventory management-Technical supportReporting to Store Manager. Opening and closing procedures. Balancing registers. Overseeing up to 5 employees. Interviewing and training new associates. Processing trade ins of games, systems, and gaming accessories. Sales. Organizing and cycle counting inventory. Technical support for various systems via over the phone and in person.