Heather S. Email & Phone Number

Remotely manage a team of up to 20 remote pharmacy techniciansAssign work to agents throughout the work dayVerify agents complete work correct promptly and correctlyAnswer agent questions throughout the workdayLead team meetingsWrite and deliver performance plans to agentsAddress remote work issuesTrack and report agents timesheetEnsure agents following.

-Supervising up to 60 employees-Process creation and implementation-Organization and planning-Cross-department communication-KPI and hour management-Departmental analysis-Leading multilevel training-Departmental overhaulsReporting to Operations Manager. Overseeing several different departments for shipping and fulfillment company. Sorting,organizing, and.

-Supervising up to 15 employees Document quality inspection-Customer communication (phone and email)-Contract employee management-Communication liaison-Process creation and implementation-Error and accountability tracking-Goal coaching-Accounts receivable-Running staff meetings-Escalations-Screening and hiring-Document organization-Vendor.

-Supervising up to 5 employees-Cash handling-Register balancing-Customer communication (in person and phone)-Interviewing-Training-Internal system use-Inventory management-Technical supportReporting to Store Manager. Opening and closing procedures. Balancing registers. Overseeing up to 5 employees. Interviewing and training new associates. Processing trade.