Heather Schultz Email & Phone Number

Pleasant Prairie, Wisconsin, United States

Bristol, Wi

PLANNING-PURCHASING-CUSTOMER OPERATIONS-Resolve quality errors associated with customer complaints -Research discrepancies and investigate chargebacks associated with shortages/overages-Manage relationships with production to maintain quality of goods, timely deliveries and compliance to shipment guidelines-Superb time management, problem solving and troubleshooting skills with the ability to prioritize assignments and manage multiple projects simultaneously -Proficient in working effectively independently and in a team environment -Provide accurate pricing and prepare quotes for labor lines-Assist the Warehouse Fulfillment Manager with daily Administrative duties CUSTOMER SERVICE REPRESENTATIVE -Direct accountability for account management of monitoring, processing and routing daily truck shipments -Responsible for maintaining communication with distribution center floor to ensure shipments are dock ready-Provides excellent customer service with logistical follow thru-Ability to time manage, prioritize tasks and meet deadlines -Strong skills in communication

Resolve customer problems, manage large big box accounts, nationwide distributors and international shipments. Large volume order entry and inbound calls. Research discrepancies and handle claims, returns and complaints.

Scheduled and coordinated large volume order and delivery for Sales Representatives - Nationwide. Accurately compiled and organized medical equipment for facility trials and emergency situations. Generated and issued monthly inventory reports for Sales Representatives - Nationwide. Worked with stringent deadlines for time sensitive medical equipment.

Supervised and trained staff of 8, served as liaison between staff and owner, prepared staff meeting agendas and organized all staff meetings. Managed and maintained supply inventory including creating and maintaining spreadsheets to improve inventory management and report accuracy. Performed accounts receivable duties including invoicing, research chargebacks, discrepancies, issuing credits, reconciliations and responding to customer requests for documentation. Verified job applications, scheduled and conducted interviews. Handled and processed confidential employee files and information. Provided exceptional nail services.

Supervised and trained staff of 5, served as liaison between staff and owner, scheduled and confirmed appointments for entire team. Provided exceptional nail services.

Education

Nail Technician, Nail Technician/Specialist And Manicurist

Illinois licensed Nail Technician