Heather Scovell Email & Phone Number

United States

Director of Delivery SMB North AmericaAs the Director of Delivery for our Small & Medium Business (Dynamics 365 Business Central) practice in North America, I spearhead the strategic direction and operational excellence of our delivery initiatives. With a focus on driving business growth and client satisfaction, I orchestrate the seamless execution of projects, ensuring they align with our clients' objectives and exceed expectations.Bringing extensive experience in product management, project management, team leadership, and business development, I cultivate a high-performance culture within our delivery teams. I collaborate closely with cross-functional stakeholders to optimize processes, streamline workflows, and maximize resource efficiency, ultimately delivering innovative solutions that propel our clients' success.I drive continuous improvement and innovation, guiding our teams to deliver best-in-class services that drive tangible business outcomes for our clients. With a relentless commitment to excellence, I am dedicated to driving the growth and success of our ExFlow SMB practice across North America.

North America

Accomplished Senior Project Manager in the dynamic realm of software, orchestrating end-to-end lifecycles with a keen eye for innovation and seamless collaboration. Adept at driving cross-functional teams to deliver exceptional results, I thrive in translating vision into tangible outcomes, ensuring projects are executed on time, within scope, and on budget. With a proven track record in risk management, problem-solving, and quality assurance, I'm dedicated to elevating software solutions while staying at the forefront of industry trends. Ready to lead transformative projects and contribute to the advancement of cutting-edge technologies.

Looking for a position as a Lead Product Manager. I am a highly experienced and visionary Product Manager, who has been responsible for driving the overall product strategy, leading a team of product managers, and overseeing the successful delivery of our product portfolios. I have collaborated with cross-functional teams, including engineering, design, marketing, and sales, to ensure the alignment of product development with business goals and customer needs.• Define and communicate the product vision, strategy, and roadmap, aligning them with company objectives and market opportunities.• Lead and mentor a team of product managers, providing guidance, setting clear goals, and fostering a collaborative and innovative product culture.• Conduct market research and gather customer insights to identify trends, market gaps, and potential areas for product expansion.• Collaborate with stakeholders to prioritize product initiatives based on market analysis, user feedback, and business value.• Oversee the end-to-end product development lifecycle, from concept to launch, ensuring on-time delivery and high-quality execution.• Work closely with engineering and design teams to translate product requirements into clear user stories, functional specifications, and design concepts.• Drive the go-to-market strategy, collaborating with marketing and sales teams to develop effective positioning, messaging, and promotional activities.• Monitor product performance, usage data, and market trends to identify opportunities for optimization and inform future product iterations.• Foster a customer-centric approach, ensuring that user needs and preferences are at the forefront of product decision-making.• Collaborate with cross-functional teams to resolve complex challenges, mitigate risks, and align on product delivery timelines.• Stay informed about industry trends, emerging technologies, and competitor products to maintain a competitive edge and drive product innovation.

California, United States

Product Manager with over 9 years of experience and over 15 years of experience in software engineering in the financial technology industry. Customer obsessed leader possessing expertise in defining business objectives, formulating and implementing strategies, while delivering exceptional customer centered products that foster heightened customer engagement.• Led all aspects of the product vision, strategy, lifecycle, development, and execution, using agile development methodologies, for two product lines, including many 3rd party integrations. • Collaborated with cross-functional teams including Engineering, Design, QA, Marketing and Sales to deliver successful products that drove business growth and improve customer experience. • Defined product vision, strategy, and roadmap, incorporating inputs from stakeholders and aligning with company objectives.• Communicated product vision, strategy, and roadmap to stakeholders including executive leadership, cross-functional teams, and customers.• Led cross-functional teams through product launches, coordinating activities, setting timelines, and ensuring successful rollouts.• Gathered and incorporate feedback from customers, sales teams, and support channels to continuously improve products and address user pain points.• Documented requirements by writing user stories that align with product needs.• Defined acceptance and data quality criteria and guided the agile Scrum team to meet them.• Owned the development and implementation of an ongoing voice-of-customer approach for understanding customer and potential customer needs• Built the business case for new products/services and major enhancements to existing ones• Analyzed qualitative and quantitative data to develop new ideas and tests to improve the user experience• Used market and competitive analysis, business goals, and technology capabilities to assess new opportunities•

Product Manager – Talented and customer-obsessed product manager who was responsible for driving the success of products throughout their lifecycle.• Led all aspects of the product vision, strategy, lifecycle, development, and execution, using agile development methodologies, for two product lines, including many 3rd party integrations. • Collaborated with cross-functional teams including Engineering, Design, QA, Marketing and Sales to deliver successful products that drove business growth and improve customer experience. • Conducted market research and gathered customer insights to identify market opportunities, understand user needs, and validate product concepts.• Defined product requirements, user stories, and acceptance criteria for development teams. • Tracked and analyzed product performance metrics and customer feedback to identify opportunities for improvement and drive continuous product iteration. • Prioritized and managed the product backlog, ensuring that development efforts are focused on delivering maximum value and achieving key milestones.• Collaborated with marketing and sales teams to develop go-to-market strategies, positioning, and messaging that effectively communicate product value to target customers.• Vast experience working in the Dynamics Partner Channel• Acted as the voice of the customer, advocating for user needs and preferences during product development and enhancement discussions.• Monitored and analyzed product performance, usage data, and market trends to identify opportunities for improvement and inform product roadmap adjustments.• Stayed informed about industry trends, emerging technologies, and competitor products to maintain a competitive edge and drive product innovation.• Developed all product business/functionality design including technical documentation.

United States

Product Owner – Played a vital role in defining and delivering exceptional products that met customer needs and drove business growth. Collaborated with stakeholders, development teams, and end-users, ensuring that product requirements are effectively translated into actionable user stories.• Oversaw and managed the suite of products and apps.• Drove the overall product vision, strategy and roadmap • Maintained an expertise knowledge of products, updates, add-ons and more.• Coordinated all planning and execution for updates, documentations, QA and any other processes to product lines.• Led the branding, communications and change management activities around releases, upgrades and other projects impacting the knowledge platform.• Led development and visioning of new products, feature enhancements and additions and fixes to existing products.• Led and organized the prioritization of product capability enhancements, functional improvements, operations and user support.• Set and adjusted product release schedules to ensure on-time updates, high quality development and alignment with other product roadmaps.• Project management: monitored overall team productivity, quality and effectiveness in executing product releases and project implementation.• Developed high-quality database solutions, views, procedures and scripts. • Demonstrated expertise and experience with various enterprise applications, relational database applications, analytics and technologies.• Demonstrated analytical skills and comfort with data, metrics and statistical methods.• Excellent verbal and written communication skills and experience interacting with both business and IT teams.• Translated high-level business requirements into tactical user stories that were used by development.• Experienced in software development lifecycle, with a focus on product delivery.

California

Senior Software Developer - Highly skilled and experienced professional who played a crucial role in designing, developing, and delivering high-quality software solutions that that not only catered to our customers' needs but also propelled our business towards success. Expertise in software development, technical leadership, and problem-solving. • Designed, developed, and maintained software applications, ensuring high performance, scalability, and reliability.• Collaborated with cross-functional teams, including product managers, designers, and developers, to gather requirements, understand business needs, and translate them into technical specifications.• Led the development process, providing technical guidance and mentorship to junior developers, ensuring adherence to coding standards, best practices, and quality standards.• Conducted code reviews, identified areas for improvement, and implemented enhancements to optimize code quality, maintainability, and performance.• Troubleshot and debugged complex issues, identified root causes, and implemented effective solutions to resolve software defects and improve system reliability.• Collaborated with QA teams to ensure proper testing of software applications.• Participated in agile development processes, including sprint planning, backlog refinement, and sprint reviews, ensuring on-time delivery of software projects.• Strong problem-solving skills and the ability to analyze complex technical challenges and design innovative solutions.• Excellent collaboration and communication skills, with the ability to work in cross-functional teams and communicate technical concepts to non-technical stakeholders.• Familiarity with software development tools and technologies, including version control systems and issue tracking systems.• Leadership skills, with the ability to mentor and guide junior developers, promote a positive team culture, and drive technical excellence.