Heather Semmons-Snodgres Email & Phone Number

Surprise, Az, Us

Phoenix, Arizona, United States

Execute the annual test plan and enhance testing process effectiveness through data-driven reviews, enhanced training, and risk-focused test scoping and coverage.

Phoenix, Arizona

Phoenix, Arizona

Performed reviews of Analysts’ transactional monitoring, transactional analysis reports and completed SARs to ensure adherence to FinCEN, BSA/AML regulatory and client requirements for multibillion dollar clients including a digital currency exchange client, MSB’s, as well as, traditional bank clients. Provided performance, quality feedback and coaching to Analysts regarding completed work. Lead training sessions to disseminate client, industry and regulatory updates to staff. Ensured work was being completed timely and accurately to meet clients’ SLA's. Conducted Analyst quarterly performance reviews. Experience with transaction monitoring, block chain analysis of crypto currencies (Ethereum, Litecoin, Bitcoin and Bitcoin Cash), KYC, look backs, EDD’s, alerts, cases, completing and filing SAR’s.

Phoenix, Arizona Area

Responsible for ensuring the requirements of the Bank Secrecy Act (BSA) and anti-money laundering (AML) provisions of the USA PATRIOT Act are maintained at a level commensurate with regulatory expectations for a multi billion dollar Money Service Business (MSB) client. Performed suspicious activity monitoring to identify customers who posed a risk for money laundering, terrorist financing, ACH or credit card fraud by compiling evidence and documentation in support of suspicious activity and preparing suspicious activity reports (SARs) for submission to the US Department of Treasury Financial Crimes Enforcement Network (FinCEN) in compliance with BSA/AML regulatory requirements.

Primary point of contact for several top education student loan servicers, established and managed client relationships, published and maintained weekly and monthly client performance evaluation ranking reports, created standard and ad hoc reports upon request, performed problem analysis and resolution, conducted meetings to present findings and resolutions to clients and/or executive level management, performed statistical forecasting, prepared product and service reports for internal and external clients by collecting and analyzing customer information, suggested and organized the implementation of process improvements by reviewing and analyzing data, communicated client expectations and interests to operations team, senior and executive level management, serviced and preserved client base by answering product and service questions, maintained client records by updating system information, managed, compiled and analyzed federal and state regulatory data in conjunction with annual client audits, reviewed client contracts to ensure company adherence to regulatory and client compliance, developed and upheld departmental procedures, coordinated the implementation of file layout and system programming changes with IT and other internal departments.