Heather Sergeant Email & Phone Number

Morecambe, GB

Leeds, England, United Kingdom

Lancaster, United Kingdom

Child Protection & Court team

Perth, Australia

• Worked in a child safety team carrying out intake, assessment and case management of clients where child protection concerns have been raised
• Interviewed clients and their support people to assess strengths, risks to safety, and identify parental capacity utilising the Signs of Safety assessment framework
• Gained a thorough understanding of the workings of a statutory agency, of the different forms of child abuse, and of the issues which bring clients to the notice of the child protection agency
• Effectively safety planned with clients, and made appropriate referrals to other agencies to provide support or address any barriers to keeping children safe
• Successfully interacted with other agencies and contributed to multi-disciplinary teams
• Worked effectively with Aboriginal families who are over-represented in the child protection system

Perth, Australia

• Facilitated (and co-facilitated) parenting skills workshops
• Required excellent preparation and utilised relationship building skills
• Required mental flexibility in workshops to link participant views to the course content, manage the group dynamics and resolve any conflict
• Received regular positive comments from participants
• Utilised knowledge of child development and mental health to evaluate course content and suggest improvements
• Evaluated client feedback and self –reflected on own skills

Perth, Australia

• Completed a project interviewing clients about their experience of the WHFS service in order to produce a testimonial book
• Utilised counselling and listening skills with traumatised clients, many of whom had been subject to Family violence
• Evidenced excellent organisational skills and self-directed behaviours
• Highlighted project management skills with the project run in a professional manner and delivered within scope and on time
• Collaborated closely and effectively with another social work student and agency workers
• Carried out own research to better understand domestic violence as many clients were dealing with this issue

United Kingdom

Master Of Social Work With Dissertation, Social Work, Distinction

Diploma In Counselling, Counselling

Bachelor'S Degree, Psychology