Heather Sharp Email & Phone Number

Rossland, British Columbia, Canada

Rossland, British Columbia, Canada

Rossland, British Columbia, Canada

Rossland, British Columbia, Canada

- Managed food and beverage operations for Canada’s Best Ski Boutique Hotel, including The Velvet Restaurant & Lounge, banquets, special events and in-room dining. - Led a team of 30 employees to deliver exceptional service.- Grew apres-ski revenues by 240% within the 19/20 winter season.- Lowered COGS from 38% to 30% in a 4 month period.- Developed and.

Mount Buller, Victoria, Australia

- Served guests with food and beverages at Mt. Buller’s award-winning ski hotel restaurant. - Operated a cafe to a high-standard independently.- Assisted with supervising duties in management's absence.- Completed opening and closing duties of the bar.

Melbourne, Victoria, Australia

- Served at one of Melbourne’s busiest, premium cafes.- Provided elevated service to 10-12 tables daily.

Banff, Alberta, Canada

- Led and mentored a team of 50 front of house and back of house employees across restaurant operations, banquets and tour groups. - Developed annual budget including expense, sales and revenue targets. Reported monthly to key stakeholders.- Improved arrival process for hotel guests with the introduction of a welcome cocktail program, resulting in improved.

Banff, Alberta, Canada

- Scheduled staff in accordance with revenue forecast.- Supervised team members, banquet captains, servers and bartenders during service periods.- Responsible for updates and management of POS system- Ordering of new stock and inventory management.

Banff, Alberta, Canada

- Oversaw daily operations across three food and beverage outlets rated #1 on TripAdvisor in Banff (2015/16).- Including restaurant and hotel buyouts of up to 200 guests.- Represented The Juniper at special events, including the ‘Taste of Adventure’, highlighting the best of Banff’s culinary scene over 16 days.- Trained new team members on service.

Banff, Alberta, Canada

- Re-imagined and crafted a new cocktail menu. Delivered elevated service in a busy bar and lounge environment. - Created seasonal cocktails with house-made syrups.- Trained new bartenders and servers on beverage menu and pairing- Maintained a spotless, fully stocked bar supplied with bar essentials, garnishes and liquor.

Banff, Alberta, Canada

- Took orders, presented and explained features and offered menu suggestions in a friendly, upbeat manner.- Up-sold wines and liquors. - Maintained cleanliness standards in restaurant.- Involved in setup, service and breakdowns of 200+ pax weddings and receptions.