Heather Shay Email & Phone Number

Ashland, Kentucky, United States

Sign Installation & RepairsVehicle WrapsCrane ServicesAwnings BannersDigital Displays

Thornton, Colorado, United States

Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions. Streamlined event efficiencies by accurately coordinating and managing customer itineraries. Organized, coordinated and deployed Lifestyle events while focusing on delivering superior customer service with over 100% satisfaction. Accurately calculated and processed expenses during and after events. Managed event logistics and operations, including support staff, vendor services and volunteers. Led vendor negotiations to obtain cost-effective services and products. Selected and ordered decor and events materials. Generated client retention by accurately organizing and executing Annual Home and Garden Shows, Health and Wellness Fairs, Art Shows, Craft Shows and other events. Evaluated existing plans, processes and events planning services to identify opportunities for improvement. Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up. Cut costs and doubled Community Partnerships/Sponsorships volume by delivering effective marketing strategies to optimize outreach. Exceeded goals by 100% doubling amount expected. Strategized long-term business needs while driving attendee feedback for process improvements. Coordinated schedules and timelines for all events. Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination. Solicited feedback from clients to assess event success and uncover opportunities for improvement. Hired and managed front desk staff. Assisted manager with administrative tasks.

Thornton, Colorado, United States

Maintained day to day operations for front desk in regards to residents of Heritage Todd Creek and their requests. Sent out weekly emails and monthly newsletters with updated information about events. Published monthly newsletter, created flyers for marketing needs, assisted residents daily with questions, recommendations and needs. Opened and closed clubhouse, worked closely with maintenance and pool vendors to keep things up to date and safe for residents and their families. Regularly worked with staff to provide updated information to staff and the community. Answered phone calls and responded to emails in a timely manner. Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity. Optimized supply levels to keep stock within ideal parameters for expected needs. Assessed employee work and improved performance with Front Desk Workshops and engagement approaches. Developed and implemented employee incentive programs to promote top performance. Managed efficient teams of up to 5 employees.

Denver, Colorado

Input customer data as received while verifying the client has provided all the required documents. Search for people using different websites and social medias to notify them of business related activities. Assist customers on the phone and through emails creating, updating and completing cases for each customer being assisted for tracking purposes of productivity. Complete bank reconciliation each month under the main accountant as there are many escrow accounts. Input incoming mail and follow all processes to upload the documents and attach them to the proper exchange records in NetSuite then log the mail received before filing.

Louisville, Colorado

Process and complete travel requests, expense reports, purchase requests, purchase orders, ordering of office supplies both to maintain stock and per requests while assisting employees and visitors at the front desk and following strict security sign in/out procedures. Escorting visitors as needed, completing trainings to stay up to date on policies and procedures and working any side projects that are assigned all while multi tasking. Compiling and submitting bank reconciliations of corporate visa purchase card on a monthly basis with the corresponding meeting summary, updating conference room schedules and meeting invites per the Lotus Notes calendar, and organizing all files monthly in preparation for an on the spot audit.

Arvada, Colorado

Open the office, make copies, scan documents into computer database, file client’s folders when not in use, maintain a neat, clean and organized front desk, multi task, answer phones and take messages while assisting client’s when able, direct calls to the appropriate CPA, enter time and expenses into computer by the 15th and last day of every month, making appointments as needed, ordering supplies, all while keeping all information confidential and working in a professional manner on a daily basis.

Russell, Kentucky

Assists residents and their families with any requests or concerns, helps to run and organize the office all while maintaining the finances on a daily basis. Cross trained to work the kitchen and other positions.

Ashland, Kentucky

Provided customers with necessary bank services while maintaining accurate and secure transactions, completed additional training in business ethics and fiscal responsibility, accountable for all funds under direct supervision. Worked closely with coworkers to provide a productive environment at all times. Conversion Assistant for PNC Bank from February –March 2012, as they transitioned a Royal Bank of Canada to a PNC Bank.

Morehead, Kentucky

Tracked and maintained files on all clients, balanced and coordinated finances with home office, conducted marketing and advertising for local area, provided for day to day maintenance and upkeep of office.

Ashland, Kentucky

Assisted customers with general banking transactions while staying up to date on Federal and State regulations.

Ashland, Kentucky

Considered a fast and dependable employee with an array of knowledge allowing for a large degree of flexibility in areas of responsibility, worked closely with management in aiding with training of other employees, maintaining stock levels, and conducting periodic inventory checks.

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies, 3.2

Activities and Societies: Phi Eta Sigma Phi Sigma Pi Pink Ladies

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies, 4.0

Activities and Societies: Phi Theta Kappa Debate Team Multi-cultural Club

Associate'S Degree, Art/Art Studies, General, 4.0

Activities and Societies: Phi Theta Kappa Debate Club Multi-cultural Club