As a Senior Business Analyst IT Business Systems at Leaf Home, I work with cross-functional teams to deliver innovative and user-friendly solutions that support the company's vision and goals. I have over 17 years of experience in the consumer goods industry, expertise with Business Applications such as SalesForce, with a certification in Business Analysis from Berkeley U.C. and a Certification of Competency in Business Analysis Level 2 (CCBA).My core competencies include user story development, Salesforce Lightning, process improvement, and team building. I have successfully led and contributed to multiple projects that enhanced the company's e-commerce capabilities, optimized business processes, and increased customer satisfaction. I am passionate about learning new technologies and best practices, and I strive to create value for the company and its stakeholders.