Heather Sheldon

Heather Sheldon Email and Phone Number

Customer Experience Representative @ ArtsQuest
Allentown, PA, US
Heather Sheldon's Location
Bethlehem, Pennsylvania, United States, United States
Heather Sheldon's Contact Details

Heather Sheldon work email

Heather Sheldon personal email

About Heather Sheldon

Highly accomplished and successful business leader with extensive team building and human resources experience gained in high-performance management roles with major retailers. Well credentialed with a Master of Arts in Industrial/Organizational Psychology from The Chicago School of Professional Psychology. Demonstrated skill for dynamic organizational change management spearheaded by expert operational assessments and comprehensive staff surveys to drive business transformations. Excels at building and training high-performance teams as well as creating and leading training programs for companies with multiple operations. Collaborative communicator focused on building strong relationships to drive unified approaches to building synergy across business lines that creates impactful change and enhanced profitability.

Heather Sheldon's Current Company Details
ArtsQuest

Artsquest

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Customer Experience Representative
Allentown, PA, US
Heather Sheldon Work Experience Details
  • Artsquest
    Customer Experience Representative
    Artsquest
    Allentown, Pa, Us
    View
  • Francesca'S Collections
    Boutique Team Leader
    Francesca'S Collections Sep 2017 - Sep 2020
    Lehigh Valley, Pennsylvania
    Brought on board to significantly improve guest experiences, recruit and train a high-performance team delivering the highest standard of customer service, and drive sales growth and profitability. *Promoted one associate and recruited a dynamic team leader as part of efforts to build a strong team. *The store has already realized a 15% increase in sales along with improvements in all key performance indicators since taking on this role.
    View
  • West Elm
    General Manager
    West Elm May 2014 - Nov 2016
    Recruited to leadership of a location that had achieved no growth for a long period due to staff and management complacency. *Immediately established a renewed sense of operational vigor by actively engaging staff and establishing clear sales goals and individual performance expectations. *Employee relations saw a huge improvement with a 95% overall satisfaction in a company survey. *Piloted a new payroll and scheduling tool, collaborating with multiple departments company-wide to fine tune the program for eventual rollout across the entire chain.
    View
  • Buy Buy Baby
    Store Management
    Buy Buy Baby May 2013 - Apr 2014
    Cherry Hill, Nj And Princeton, Nj
    Short-term foray in big box retailing focused on recruiting, training and building a significantly improved staff. *made major improvements to Gift Registry business segment, implemented consistent operational standards for all areas, and took the lead on training and professionally developing the staff. *Gift Registry completion and general satisfaction ratings increased by over 30%
  • Sur La Table
    Store Manager
    Sur La Table Oct 2002 - May 2013
    Marlton, Nj And King Of Prussia, Pa
    Driving force behind all store operations, making significant impacts in HR areas in addition to taking control of payroll an scheduling for the entire 13 store district. *District partner for interviewing management and chef candidates in addition to training and mentoring new general and assistant managers. *Designated as District Lead Trainer creating and leading training webinars for managers on payroll and scheduling processes, which included sessions on employment law, break compliance and state laws applicable to each store. The payroll management training program directly resulted in beating the annual district budget plan.

Heather Sheldon Skills

Coaching Team Building Sales Customer Service Customer Experience Performance Management Employee Relations Change Management Visual Merchandising Inventory Management Retail Recruiting Loss Prevention Merchandising Microsoft Office Event Management Data Analysis Customer Retention Time Management Project Management Sales Management Hiring Human Resources Management Store Management Retail Sales Store Operations Inventory Control Leadership Driving Results Training Employee Training Interviewing Team Leadership Onboarding Social Media Customer Satisfaction Strategic Human Resource Planning Succession Planning Employee Learning And Development

Heather Sheldon Education Details

Frequently Asked Questions about Heather Sheldon

What company does Heather Sheldon work for?

Heather Sheldon works for Artsquest

What is Heather Sheldon's role at the current company?

Heather Sheldon's current role is Customer Experience Representative.

What is Heather Sheldon's email address?

Heather Sheldon's email address is he****@****cas.com

What schools did Heather Sheldon attend?

Heather Sheldon attended The Chicago School Of Professional Psychology, Ashland University.

What skills is Heather Sheldon known for?

Heather Sheldon has skills like Coaching, Team Building, Sales, Customer Service, Customer Experience, Performance Management, Employee Relations, Change Management, Visual Merchandising, Inventory Management, Retail, Recruiting.

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