Heather Sheldon Email & Phone Number

Allentown, Pa, Us

Lehigh Valley, Pennsylvania

Brought on board to significantly improve guest experiences, recruit and train a high-performance team delivering the highest standard of customer service, and drive sales growth and profitability. *Promoted one associate and recruited a dynamic team leader as part of efforts to build a strong team. *The store has already realized a 15% increase in sales along with improvements in all key performance indicators since taking on this role.

Recruited to leadership of a location that had achieved no growth for a long period due to staff and management complacency. *Immediately established a renewed sense of operational vigor by actively engaging staff and establishing clear sales goals and individual performance expectations. *Employee relations saw a huge improvement with a 95% overall satisfaction in a company survey. *Piloted a new payroll and scheduling tool, collaborating with multiple departments company-wide to fine tune the program for eventual rollout across the entire chain.

Cherry Hill, Nj And Princeton, Nj

Short-term foray in big box retailing focused on recruiting, training and building a significantly improved staff. *made major improvements to Gift Registry business segment, implemented consistent operational standards for all areas, and took the lead on training and professionally developing the staff. *Gift Registry completion and general satisfaction ratings increased by over 30%

Marlton, Nj And King Of Prussia, Pa

Driving force behind all store operations, making significant impacts in HR areas in addition to taking control of payroll an scheduling for the entire 13 store district. *District partner for interviewing management and chef candidates in addition to training and mentoring new general and assistant managers. *Designated as District Lead Trainer creating and leading training webinars for managers on payroll and scheduling processes, which included sessions on employment law, break compliance and state laws applicable to each store. The payroll management training program directly resulted in beating the annual district budget plan.

Ma, Industrial/Organizational Psychology, Specialization: Organizational Effectiveness

Activities and Societies: SIOP Specialization: organizational effectiveness. Thesis project: conflict and stress assessment and training.

Bachelor Of Arts, Music And Theatre

Activities and Societies: President of University Choir and Chamber Singers. Member of Alpha Phi sorority. I pursued my love of singing.