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Heather Shick is listed as Vice President, Customer Success at Clear Capital &Exec MBA at University of San Francisco at Clear Capital, a with 485 employees, based in Tahoma, California, United States. AeroLeads shows a matched LinkedIn profile for Heather Shick.
Heather Shick previously worked as Vice President, Customer Success at Clear Capital and Senior Director, Customer Success at Clear Capital. Heather Shick holds Bachelor'S Degree, Economics, Business Administration, Environmental Studies from California State University, Chico.
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Fiercely dedicated to excellence, problem solving, and having fun as the Vice President of the PropTech’s best Customer Success Department. I've enjoyed building deep relationships with the world's largest lenders by crafting an innovative approach to an industry-leading customer experience for complex financial products.
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Optimized CSM enablement by building out an Enablement Team to refine CSM assets for onboarding and adoption. Stood up Success Platform, allowing for proactive, systematic customer engagement. Built out CSM support function roles to allow CSMs to move from generalists to specialists and provide an even greater customer experience.
Doubled Success Department size and matured structure. Built out CSM levels, and supporting functions across department management, and business analyst support. Launched Success strategy for new, industry-leading appraisal modernization products. Specialized CSM roles for Software and Analytics products to provide focused and effective account management.
Truckee, California
Created world class customer experiences in partnership with Customer Success Managers, Customer Support Managers, Customer Support Team Leads, and Customer Support Teams.
Truckee, Ca
Managed relationships and customer service team for the world's largest lenders while ensuring performance success. Lead complex org-wide projects across operations, quality, product support, technology and compliance. Solutioned senior executive escalations effectively and on-demand. Developed and manage Tier 1 24/7 support for Platform and SaaS offerings, supporting GSEs and the world's largest lenders.
Truckee, Ca
Successfully project managed more than 250 audits, customer information requests and Requests for Proposal (RFPs) from the world's largest lenders and GSEs. Identified Stakeholders, reverse engineered timelines, formulated responses, coordinated executive review and approval across organization, formatted and organized deliverables, and managed remediation projects. Maintained master document and response repository.
Expanded data product customer base through outreach, demos, attending industry trade shows, and educating/supporting sales team. Managed HPI offerings through the Bloomberg Terminal
Researched and tracked housing economics, ran queries on HPI data, analyzed trends, wrote Market Reports, and created trade show presentations for Analytics Executives.
Lake And Mendocino Counties, Ca
Created, expanded and supported customer accounts by building trust through genuine relationships. Gathered data, analyzed investment options, drafted financial plans, and solved financial goals with stock market investment vehicles.
Other employees you can reach at clearcapital.com. View company contacts for 485 employees →
Matthew Iverson
Colleague at Clear CapitalSanta Cruz, California, United States
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Loriel Morgan
Colleague at Clear CapitalSparks, Nevada, United States
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Heather Shick
Colleague at Clear CapitalTahoma, California, United States
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Tabatha Payne
Colleague at Clear CapitalGreater Sacramento, United States
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Charmain Wilson
Colleague at Clear CapitalCharlotte, North Carolina, United States
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Mina Delgado
Colleague at Clear CapitalReno, Nevada, United States
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Tanner Jones
Colleague at Clear CapitalReno, Nevada, United States
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Chelsea Dickerson
Colleague at Clear CapitalLumberton, Texas, United States
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Nathan Durbin
Colleague at Clear CapitalReno, Nevada, United States
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Kitty Vajgrt
Colleague at Clear CapitalTruckee, California, United States
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Quick answers generated from the profile data available on this page.
Heather Shick works for Clear Capital.
Heather Shick is listed as Vice President, Customer Success at Clear Capital &Exec MBA at University of San Francisco at Clear Capital.
Heather Shick is based in Tahoma, California, United States while working with Clear Capital.
Heather Shick has worked for Clear Capital and Horizon Investment Group.
Heather Shick's colleagues at Clear Capital include Matthew Iverson, Loriel Morgan, Heather Shick, Tabatha Payne, and Charmain Wilson.
You can use AeroLeads to view verified contact signals for Heather Shick at Clear Capital, including work email, phone, and LinkedIn data when available.
Heather Shick holds Bachelor'S Degree, Economics, Business Administration, Environmental Studies from California State University, Chico.
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