Scotland Northern Ireland North England

Responsible for the International Auto Programme for the company vehicle fleet across EMEA and APAC territories Managing and analysing the claims experience for each territory. Focusing on claim costs and lengths in order to reduce company spend. Quarterly reviews with brokers and insurers to discuss issues / areas to improveAdministering / analysing the UK fuel card management programme. Ensuring housekeeping is up to date and carrying out spot check audits on spend Assisting with the Fleet Management Programme UK to ensure day to day processes are being followedResponsible for the driver safety programme deployment in new territories and also annual training in existing territories. Reviewing of penalty endorsements and exploring new processes to improve driver safety/ company reputation Responsible for the management of the engineering inspections on all UK company sites. Assisting with reporting, queries and arranging yearly webinar training.Dealing with employers liability, travel and public liability claims for the company. Liasing with brokers from cradle to grave. Responsible for the creation, implementation , and deployment of the insurance handbook for EMEA territories. Challenging and creating new company vehicle processes to improve an excellent standard of efficiency and qualityResponsible for the Glasgow sites DSE and workplace health and safety assessment programme. Roll out of annual assessments and training to ensure all employees comply with health and safety legislations

Dealing with motor and agriculture claim caseloads from cradle to grave Resolving liability decisions on claims and proceeding claims to settlement Answering incoming calls from customers and third party representatives

Liasing directly with financial administratorsUpdating spreadsheets / ad hoc dutiesApplying for life protection policies to various insurance providers Chasing clients for doctors report/forms

Dealing with claims after first intimation Deciding liability on motor and personal injury claimsAnswering incoming calls from policyholders/third party representatives and dealing with their queries Intervention on third party claims to reduce hire costs Settlements on claims Personnel lines claims only

Answering incoming telephone calls from policyholders or their representatives Intimating claims Appointing approved repairers to assist with repairs Updating logs/spreadsheets Intimating claims from offshore teamsDealing with queries from policyholders Training other colleagues on aspects of job roleDealt with both commercial and personnel lines