To take care of my dying father and future step children I stepped away from the Corporate life as family needed my time. To maintain an income I gained a decent clientele quickly demonstrating hard work and reasonable pricing.· Caring for my step children, Nannying a few families, and cleaning Clients homes, maintained fathers medications, Doctors visits, transportation to and from dialysis, as well as legal affairs. · Gained patience, became an expert at multitasking, and balancing many schedules.· While wearing many hats, I was trusted with Client's most guarded valuables. Their homes and children.

- Administration of benefits, bills, and EOBs in direct collaboration and ongoing communication with policy holders; evaluated and decoded claims- Management of contracts, billing procedures, and disputed claims with in cooperation with providers and third parties; resolved billing issues in a professional and prompt manner - Assistance to members on authorizations, coverage queries, and prescription benefits; monitored urgent enrollments across internal departments and in the light of pharmacy complications and/or overrides - Outstanding level of customer service and confidentiality in liaison with members; complied to HIPPA policies and procedures leading to increased customer satisfaction- Educated members, providers, and employers on coordinating health benefits- Assisted with the training of new employees on related system procedures, members assistance, policy coverage, decoding medical claims, and proper business representation Helped train new employees on proper system procedures, Member assistance, policy coverage, decoding medical claims, and importance of being 'the voice of the company.' ·Recieved many awards throughout employment

• Demonstrated ability to analyze complex account information, assisted businesses and clients through managing accounts, as well as, resolving disputes in a fast-paced environment.• Assisted in training new employees on policies, procedures, and proper customer service.- Management of accounts and analysis of complex account information; effectively assisted clients and businesses in a fast-paced working environment - Delivery of training to new employees multi-skilling them on policies and procedures and customer service- Exceeding of set monthly performance targets through informed customer service, and conflict resolution Resigned due to company relocation

- Administrative and clerical activities (appointment arrangements, procedures and estimates creation, customer service and room maintenance/stocking) - Offered support to Doctor; served clients utilizing a high level of interpersonal communication skills • Gained excellent organizational skills, and strong interpersonal skills while working in a very fast paced environment.