Heather Smith Email and Phone Number
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I am the Chief People Officer and Vice President of Broker Sales and HR Strategy at Flimp Communications, a leading provider of digital employee communication and engagement solutions. With over 28 years of experience in Human Resources, start-up companies, and financial services industries, I have a wealth of knowledge and expertise in talent management, customer service, program implementation, project management, operations, and client relationship management.Leading Flimp Communications' HR and broker sales divisions, my role encompasses crafting cutting-edge HR strategies and driving sales excellence. My team's collaborative efforts have resulted in significant revenue growth, with a standout performance in sales exceeding 4 million in 2023. With a focus on operational efficiency and client success, we've introduced pivotal process improvements and fostered robust client relationships. Honored as a member of the Forbes Human Resources Council, my commitment lies in advancing the industry through thought leadership and innovative solutions. I am part of the Expert Panel with the Forbes HR Council where I share insights and best practices with other senior-level HR executives and leaders and have had several articles published.
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Chief People Officer And Vice President, Broker Sales & Hr StrategyFlimp Communications Mar 2020 - PresentHopkinton, Ma, Us• Helped create an Account Manager role for the company, hired a team to support over one hundred clients, assistwith Sales and Management • Consult with Human Resource Professionals in various industries about their HR Strategies and employee engagement • Lead a team of Account Managers and Client Success Manager • Develop Sales Strategies and goals for the team • Top Sales/Account Executive in 2022 with 1.3 million in sales (individual ) and 4.1 million in sales in 2023 (Team) • Ensure compliance with the day-to-day management of sales and operations • Responsible for creating company operational process improvements to ensure efficiency
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Official MemberForbes Human Resources Council Apr 2020 - PresentBoston, Ma, Us -
Head Of Human ResourcesFidelity Investments Mar 2008 - Jul 2020Boston, Ma, UsAs the Head of Human Resources for the Contingent Workforce within Fidelity my responsibilities span from ensuring a stellar on boarding experience to oversight of the worker once hired. Reporting directly in to the CEO and on the Leadership team, my duties span from the candidate experience, through assignment management, to offboarding. The role has oversight of 23 HR professionals and work closely with suppliers and the Staffing Consultants. The role is unique in that it does not just encompass Human Resources, it also has an Operations and Service Delivery component to it. The Vice President role not only ensures that the contingent worker candidate has the best on boarding experience but there is also a service delivery team to ensure that all hires (fulltime and part time) within Fidelity experience a stellar on boarding. The HR team is responsible for handling all assignment management and employee relations. The Vice President role worked across all functions of the firm (Security, Finance, IT, Vendor Management, Procurement, and Staffing) The role was very focused on client management across all business units in the firm. -
Director, Human ResourcesFidelity Investments Jan 2005 - Mar 2008Boston, Ma, UsResponsible for overseeing a staff of HR Managers across the US and management oversight of the Contingent Workforce (over 5,000 workers). Built processes to improve efficiencies and scalability. Built strong client partnerships across the firm and worked on many cross function projects. Oversight of the contingent workers included benefits, employee relations, compliance, trainings, on boarding, off boarding and assignment management.
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Human Resources ManagerFidelity Investments Jan 1996 - Jan 2005Boston, Ma, UsDesigned, implemented and delivered a centralized HR support model for the Contingent workforce. Responsible for finding the talent and building my HR team. The support model was designed for the contingent workers whereby they could call/email for assistance. Under my leadership there was a payroll team, benefits, and employee relations. The HR Managers were across the US and were responsible for mitigating risk to the firm, but also understanding that they were the HR support for the workers.
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AdvisorAdvisorycloud Dec 2019 - Feb 2020San Rafael, Ca, Us
Heather Smith Skills
Heather Smith Education Details
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Syracuse UniversityCounseling Psychology
Frequently Asked Questions about Heather Smith
What company does Heather Smith work for?
Heather Smith works for Flimp Communications
What is Heather Smith's role at the current company?
Heather Smith's current role is Chief People Officer and Vice President, Broker Sales & HR Strategy.
What is Heather Smith's email address?
Heather Smith's email address is he****@****zon.net
What is Heather Smith's direct phone number?
Heather Smith's direct phone number is +150838*****
What schools did Heather Smith attend?
Heather Smith attended Syracuse University.
What are some of Heather Smith's interests?
Heather Smith has interest in Football, Exercise, Sweepstakes, Home Improvement, Reading, Gourmet Cooking, Sports, Home Decoration, Health, Watching Sports.
What skills is Heather Smith known for?
Heather Smith has skills like Employee Relations, Talent Acquisition, Human Resources, Recruiting, Leadership, Management, Personnel Management, Temporary Placement, Talent Management, Hr Policies, Onboarding, Change Management.
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