Led innovation program to create digital SaaS solutions for industrial manufacturing customers struggling with supply chain and material management challenges. Conducted voice-of-customer research and experimented with low-cost prototypes to gather early feedback on the product viability.

Led development and go-to-market for multiple best-in-class Internet and Wi-Fi products with a customer base of over 2.2M across Canada. Managed end-to-end product lifecycle, roadmap prioritization, and capital budgets of $4M+.

Developed methodologies for tracking the performance of new product and software launches as a lead analyst on Bell’s first cross-functional agile team. Identified poorly performing customer segments that led to uncovering critical bugs and the mitigation of $3.5M in operational costs.