Heather Springer Email & Phone Number

Cumming, GA, US

Seoul, KR

Seoul, KR

Seoul, KR

• Provide strong leadership and sales direction to third party field organization by ensuring proper in-store execution, NPI support, and product training for carrier partners.
• Immediately instituted Carrier Champion program to highlight team with expert level knowledge
• Led field team to execute NPI targets including merchandising, sales, and promo awareness
• Advised the program manager on team morale and activities to support a positive work environment for third party
• Developed LG branded online store, utilized to motivate and support field team with LG branded gear and prizes
• Coordinate with local training team for carrier support

Alpharetta, Georgia, US

• Led sales operations for three regions of field-based teams as we launched a new program for LG, a leader in the Home Appliance industry.
• Led daily calls with client to ensure regions were in sync to execute company priorities
• Hired and trained Market Brand Managers to increase product placement and sales
• Applied strategies to improve NPI metrics with big box national retail accounts
• Ensured alignment of client directives and field execution to deliver on revenue goals
• Provided support, direction, and accountability to Market Brand Managers

Alpharetta, Georgia, US

• Launched ZTE USA Inc. field program to drive device sales through training and advocacy at carrier locations. Grew program revenue by $1.1 million in the first six months of the program by recommending custom field.
• Served as primary point of contact and strategic consultant for client
• Developed, implemented and grew a national field program
• Recruited, hired, and lead a team of 50+ full time employees
• Negotiated and managed client commitments and expectations
• Closely monitored program objectives and provided critical performance feedback to client

Alpharetta, Georgia, US

• Drive year-over-year business growth while leading operations, strategic vision, and long-range planning with full responsibility for directing district leadership, and partner relationships.
• Hire, train, develop, and motivate the District Sales Managers
• Regional management of sales quota attainment, operational activities, store coverage, and all compliance metrics
• Provide support, direction, and accountability to District Sales Managers in managing their business
• Establish regional and individual objectives to manage performance
• Set monthly, quarterly, yearly strategic objectives and develop execution plan

Alpharetta, Georgia, US

• Manage and lead all day-to-day operations functions for dual regions of field based teams supporting our client, a leader in the Wireless Industry.
• Hire and train Event Program Mangers
• Serves as the client’s day-to-day contact for their business unit
• Ensures alignment of client directive and field execution
• Regional management of operational activities, store coverage, hours, and all compliance metrics
• Provide support, direction, and accountability to District Sales Managers in managing their business

Alpharetta, Georgia, US

• Manage and lead all day-to-day operations functions for dual regions of field based teams supporting our client, a leader in the Wireless Industry.
• Hire and train Event Program Mangers
• Serves as the client’s day-to-day contact for their business unit
• Ensures alignment of client directive and field execution
• Regional management of operational activities, store coverage, hours, and all compliance metrics
• Provide support, direction, and accountability to District Sales Managers in managing their business

Bellevue, WA, US

• Cold call, territory canvass, and network to gain leads in community
• Develop corporate retail location’s ability to produce viable small business leads
• Maintain and cultivate existing small business accounts
• Recognized monthly as a top performer in the region

Bellevue, WA, US

• Recruiting and onboarding event sales team
• Leverage partnerships to increase brand awareness throughout national retail locations
• Introduced weekly newsletter for national retail team
• Implemented SME Certification Program
• Exceeded monthly quota and assisted sales hourly expectation

Developing strategies, motivational tools, and training for employees to achieve storewide profitable sales growthPerformance reviews and action plans to drive resultsDeveloped wireless conversion rate to track increase in wireless sales which produced a 33% lift month over month

Created a sales driven atmosphere in three locations growing a $40,000 investment to over $2 Million dollars in annual revenueLogo creation, direct mail, truck graphics, radio and print ads, television commercials, and all promotional materialsDeveloped B2B sales plan with local real estate companies to stage their homes with our merchandise. Increased.

Supervised floor sales and trained sales staff to focus on profit drivers: satellite systems and cellular contractsIncreased customer satisfaction by introducing customers to products and services and by providing ongoing technical support. Managed bookkeeping including payroll, accounts receivable and payable, inventory.