Heather Mellegaard Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, United States

Led the Commercial enterprise digital transformation by creating and implementing an agile operating model to create visibility into strategy and finances, leading change management, training, and developing roles and responsibilities for the organization while moving to AWS. Creation of Organizational Operating model using customized scaling of Less and SAFe Creation of Enterprise Metrics and assisted in OKR and KPI decisions based on strategy Creation of DevSecOps keeping shifting to the left in mindAssist in the New Testing model for Commercial ensuring the use of BDD and moving to Automation as a mustCreation of the Executive Action Team to move to all of CSAA into an agile enterprise

Phoenix, Arizona Area

Consulted for Accenture to create, and execute on what is needed for their client to be successful at digital transformations by observing their current maturity model and establishing and executing a plan to get them further along in their journey to Enterprise Business Agility.Led two telecommunications enterprise SAFe agility transformationsLed one Scrum at Scale transformation with two team coaches and one technical coach for a Fortune 5 retail company with the use of DevSecOpsLed the transformation with one other coach for the Consumer business for a telecom company made up of 4 Solutions and 39 Value Streams. Coached and consulted an insurance company to create a value stream with 8 agile teams to integrate with HR and Call Center teams to deliver leadership strategies faster. Assisted an Executive coach and an internal COE to begin their agile transformation of 4 value streams to deliver work in a MVP fashion getting value back 15 months earlier than the original estimates.

Phoenix, Arizona

Led the transformation to SAFe within the global payments organization allowing delivery to markets 13 months faster than the 1st market and saving the company tens of millions of dollars. Coaching others in their SAFe journey to help scale agile throughout American Express. Product Manager within virtual payments from ideation to delivery, utilizing one of the first Lean Agile Budgeting models for Global Corporate Payments of $34million with 5 value streams and over 84+ Agile teams Created and Documented the agile program management office for the payments organizationAssisted in the transformation to a single Acquisition platform by working with architects to develop a point of next platform saving the company 16 million dollars.Recommended a single application (NASP) to be the Global UI to transform World Service by cost savings and job transition while managing the Global New Accounts Corporate financial Portfolio for 2011 – 2012 & AFC financial Portfolio for 2013Recommended and defined characteristics for master test bed to be utilized in IMR or Fast Path solutions to move one step closer to CI/CD

Phoenix, Arizona Area

Transformed the World MIS department from the Business to Technology by eliminating over three thousand reports run manually to an automated reporting solution globally. Globalized and Centralized all of Customer Support MI Regional reporting, saving the company $1.4 millionCreated and Lead the Portfolio Management Office for World Service MILead and Provided report architectural direction, and conducting report design reviews in conjunction with MI Functional managersAccountable to the internal business partner community for the regular production of standard management information reportingDevelop and owned the strategy & roadmap for all of World Service MI/BI platforms while aligning funding and projects with Business Partner servicing strategies as it pertains to the roadmap

Phoenix, Arizona, United States

Acting Director, Product Manager and Scrum Master for the for the Global Corporate Financial department (Global Pricing System, Corporate Incentive System, Finance Team, Field Effectiveness Team). Drove the Road Map from Strategy to Delivery for the Global Pricing and Corporate Incentive systems. Created centralized reporting for the Teams while cutting the budget by 50%. Lead and Managed one of the First Agile programs at American Express with 3 direct reports and contractors to deliver an automated Pricing system allowing commercial sales real time customer acquisition Created a new PMO to establish Vision to work while funding using Lean BudgetingAssisted in the design and build of the sales incentive system to communicate with the pricing tool in order to understand sales incentives real time to acquire the company new businessIdentified, assess and resolved business problems/issues and provided alternative scenarios within time/cost constraints for the Pricing System, Corporate Incentive system and Field Effectiveness reporting toolWorked with the Field Effectiveness team as Product Manager to propose reporting solutions in order to solve for business problems that had been around for over 10 years

Phoenix, Arizona, United States

Led the first Agile Project at American Express in order to continue the creation of an automated Pricing tool for the Sales organization.Responsible for serving as the single point of contact for the GPS and CIS applications for the Finance Team, Field Effectiveness Team, and Technologies partners throughout the development lifecycleDelivered Pricing Project utilizing Agile Methodology Educate teammates of Agile mindset, writing stories and the new Technology ProcessesWeekly Forecasting and Demonstrations for the Business Identifies, assesses and resolves business problems/issues and provides alternative scenarios within time/cost constraintsInitiates and promotes continuous improvement initiatives within sphere of influence; identifies those which can be leveraged across the unitParticipates in activities to establish Portfolio Goals that are aligned with Business and Finance goalsAccountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestonesProvides guidance and leadership to teams and team members. Coordinates across teams for joint requirements and other team inter-dependencies.

Houston, Texas And Phoenix, Arizona

Arlington, Texas

Bs, Special Education

Activities and Societies: Alpha Phi Omega

Education record