Heather Stackhouse Security Plus, Itil Email & Phone Number

Provided support to multiple projects on DHS AA contracts (and have compliments from the DHS client in print. Experienced with DHS required documentation to submit & access to deploy in DHS Production environment (SAG, SDD, VDD & CONOPS/SVTP if needed). All approved by DHS with no issues. Provided support to multiple DHS clients for various team (10)..

Pentagon Washington, DC

• Team/Project Lead (supervised 5 on-site team members)-provided leadership, support & guidance to the team & promoted productive cooperation between STS & Army CIO/G6 Cybersecurity Directorate.
• Experienced in oral, written, & deskside collaboration at the Deputy Director executive & staff level. Continued to provide customer service in person, email, & by phone. As the online Semaphore Report Subject Matter.
• Collaborated well with various teams & internal/external agencies by providing support to send out & receive online HQDA SACO Tasks which may involve information on NIPR/SIPR & coordination w/POCs on congressional or.
• Provided support & guidance/recommendations on recovery policies & programs for potential security risks. Identified issues & mitigate the risks of Army personnel working from home by providing websites & resources.
• Experienced in converting technical jargon into executive & concise staff level terms.
• Main Contributor & coordinator for the Army-wide “Cybersecurity Awareness Month” this included communicating w/personnel throughout the world in the Army creating & providing access to a dedicated website, posters.

Springfield, VA

Provided direct Front Office Acquisition Management IT support for TSA IT purchasing for all of TSA. Assisted personnel from all over TSA in filling out correctly the DHS 100 question IT Checklist required when purchasing IT equipment (answers changed depending on the contract, items purchased, fiscal year, and funds used). Provided ad-hoc reports for data.

• Lead Quality Control Analyst of Executive level presentations presented to Congress, HAC/SAC, A/S and other High Level Management; often with a short suspense timeframe.
• Critical thinker in the testing and implementation of the BizFlow Tasking system and communicated the insider knowledge of the Chief Information Officer and Chief of Staff’s (COS) desired direction for OPSTasking.
• Extensive background/performance of OPSTasking Front Office Executive level tasks (sent by Congress, DHS, White House, OAS). Main Subject Matter Expert with OPSTasking access.
• Advised the CIO and COS regarding the formulation and determination of policy matters to achieve short term and long-term goals/objectives and risk analysis.
• Established contacts throughout the OCIO organization to decrease the time required to complete a task or locate required information.

Itil V3 Foundation, Information Technology Project Management

Information Technology Infrastructure Library ITiL- a British started IT certification that is world wide.

Dod Recommended Comptia Security + Ce, Cybersecurity

Received a Security + CE IT certification

Master Of Arts, Education

Activities and Societies: drawing, editing, outdoor activities, IT tech group, graphicsMaster of Arts in Education and Bachelor of Science.

B.S., Psychology

Associate'S Degree, Education And Psychology, 3.9 Gpa