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Heather Stepro Email & Phone Number

Customer Advocate, BPM at Capital One
Location: Spring Hill, Florida, United States 6 work roles 2 schools
1 work email found @capitalone.com LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email h****@capitalone.com
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Current company
Capital One
Role
Customer Advocate, BPM
Location
Spring Hill, Florida, United States
Company size
55043 employees

Who is Heather Stepro? Overview

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Quick answer

Heather Stepro is listed as Customer Advocate, BPM at Capital One, a company with 55043 employees, based in Spring Hill, Florida, United States. AeroLeads shows a work email signal at capitalone.com and a matched LinkedIn profile for Heather Stepro.

Heather Stepro previously worked as Customer Advocate at Capital One and Principal Complaints Coordinator at Capital One at Capital One. Heather Stepro holds Bachelor Of Arts (B.A.), History, Cum Laude from University Of Tampa.

Company email context

Email format at Capital One

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{first}.{last}@capitalone.com
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AeroLeads found 1 current-domain work email signal for Heather Stepro. Compare company email patterns before reaching out.

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Profile bio

About Heather Stepro

Principal Coordinator with expertise in project management, process improvement and contentdevelopment. Entrusted to interact with all levels of leadership to accomplish goals set by intentowners and to respond to agent and customer driven feedback. Recognized for being self-motivatedand for taking initiative to learn new tools and systems to work more efficiently and well managed. AREAS OF EXPERTISECustomer Focus | Results Focus| Cross-Functional Team CollaborationProblem-Solving | Process Improvement | Project Management

Listed skills include Communication, Data Analysis, Written Communication, Editing, and 11 others.

Current workplace

Heather Stepro's current company

Company context helps verify the profile and gives searchers a useful next step.

Capital One
Capital One
Customer Advocate, BPM
mclean, virginia, united states
Website
capitalone.com
Employees
55043
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Company profile
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6 roles

Heather Stepro work experience

A career timeline built from the work history available for this profile.

Customer Advocate

Current
Capital One
Jun 2024 - Present

Principal Complaints Coordinator At Capital One

Capital One
Oct 2021 - Jun 2024

Sr Case Management Specialist

Capital One

Tampa/St. Petersburg, Florida Area

Promoted to an outbound queue focused on reviewing customer surveys to identify dissatisfiers. Make contact with the customer to discuss their feedback and to resolve escalated situations. Track dissatisfier trends and make process improvement recommendations to senior leadership. Perform in depth research to identify possible resolutions to cardholder.

May 2016 - Jun 2024

Senior Advocacy Coordinator

Capital One

Tampa, Florida, United States

Promoted to a special advocacy team that is focused on handling escalated CORE customer calls and complex queries. Interacted with customers that are facing difficult and, at times, life-changing events. Handled previously unresolved service issues. Possessed extensive knowledge of many systems and processes over multiple areas. Empowered to go beyond the.

Jul 2015 - May 2016

Senior Customer Service Representative

Capital One

Tampa, Florida, United States

Handle inbound calls from customers inquiring about their Capital One Rewards program. Promote upgrades and product changes to best fit the customer’s needs. Provide program education regarding reward earnings, redemptions as well as basic account information such as payments, interest rate and transaction information. Used the “Surprise and Delight”.

Jun 2014 - Jul 2015

Customer Service Representative / Customer Service Coordinator / Support Supervisor

Delta Air Lines

Tampa/St. Petersburg, Florida Area

Started as a Reservation Agent assisting customers with domestic travel arrangements and progressed to higher responsibility positions as Customer Service Coordinator and Support Supervisor. Handled escalated service calls and provided support to reservation agents. Researched flight incidents to determine compensation eligibility for the customer..

Mar 1997 - Feb 2014
Team & coworkers

Colleagues at Capital One

Other employees you can reach at capitalone.com. View company contacts for 55043 employees →

AV Amanda Vaughan Amanda Vaughan Colleague at Capital One Dunn, North Carolina, United States, United States View → FS Felicia Sanders Felicia Sanders Colleague at Capital One Richmond, Virginia, United States, United States View → CF Christopher Ferguson, Cams Christopher Ferguson, Cams Colleague at Capital One Wilmington, Delaware, United States, United States View → CC Connor Collins Connor Collins Colleague at Capital One New York, New York, United States, United States View → SS Sarju Suhagia Sarju Suhagia Colleague at Capital One Lawrenceville, Georgia, United States, United States View → JS Jennifer Shultz Jennifer Shultz Colleague at Capital One Detroit Metropolitan Area, United States View → CS Caitlynd Sweazy Caitlynd Sweazy Colleague at Capital One Tampa, Florida, United States, United States View → AS Adam Smith Adam Smith Colleague at Capital One Mechanicsville, Virginia, United States, United States View → ML Megan Lowe Megan Lowe Colleague at Capital One Richmond, Virginia, United States, United States View → PW Priscilla Williams-Chukwu Priscilla Williams-Chukwu Colleague at Capital One New York, New York, United States, United States View →
2 education records

Heather Stepro education

Bachelor Of Arts (B.A.), History, Cum Laude

University Of Tampa

Activities and Societies: Alpha Sigma Lambda Honor Society Phi Alpha Theta Historical Honor SocietyGraduated with Honors in History

Bachelor Of Arts (B.A.), History

University Of Tampa

Activities and Societies: Alpha Sigma Lambda Honor Society Phi Alpha Theta Historical Honor Society

FAQ

Frequently asked questions about Heather Stepro

Quick answers generated from the profile data available on this page.

What company does Heather Stepro work for?

Heather Stepro works for Capital One.

What is Heather Stepro's role at Capital One?

Heather Stepro is listed as Customer Advocate, BPM at Capital One.

What is Heather Stepro's email address?

AeroLeads has found 1 work email signal at @capitalone.com for Heather Stepro at Capital One.

Where is Heather Stepro based?

Heather Stepro is based in Spring Hill, Florida, United States while working with Capital One.

What companies has Heather Stepro worked for?

Heather Stepro has worked for Capital One and Delta Air Lines.

Who are Heather Stepro's colleagues at Capital One?

Heather Stepro's colleagues at Capital One include Amanda Vaughan, Felicia Sanders, Christopher Ferguson, Cams, Connor Collins, and Sarju Suhagia.

How can I contact Heather Stepro?

You can use AeroLeads to view verified contact signals for Heather Stepro at Capital One, including work email, phone, and LinkedIn data when available.

What schools did Heather Stepro attend?

Heather Stepro holds Bachelor Of Arts (B.A.), History, Cum Laude from University Of Tampa.

What skills is Heather Stepro known for?

Heather Stepro is listed with skills including Communication, Data Analysis, Written Communication, Editing, Coaching, Team Building, Helping Others, and Teaching.

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