Customer Advocate
Current
Jun 2024 - Present
AeroLeads people directory · profile
Heather Stepro Email & Phone Number
Customer Advocate
at
Capital One
1 work email found
@capitalone.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Advocate
Location
Spring Hill, Florida, United States
Company size
Who is Heather Stepro? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Heather Stepro is listed as Customer Advocate at Capital One, a with 55043 employees, based in Spring Hill, Florida, United States. AeroLeads shows a work email signal at capitalone.com and a matched LinkedIn profile for Heather Stepro.
Heather Stepro previously worked as Principal Complaints Coordinator at Capital One at Capital One and Sr Case Management Specialist at Capital One. Heather Stepro holds Bachelor Of Arts (B.A.), History, Cum Laude from University Of Tampa.
Company email context
Email format at Capital One
This section adds company-level context without repeating Heather Stepro's masked contact details.
{first}.{last}@capitalone.com
89% confidence
AeroLeads found 1 current-domain work email signal for Heather Stepro. Compare company email patterns before reaching out.
Profile bio
About Heather Stepro
Principal Coordinator with expertise in project management, process improvement and contentdevelopment. Entrusted to interact with all levels of leadership to accomplish goals set by intentowners and to respond to agent and customer driven feedback. Recognized for being self-motivatedand for taking initiative to learn new tools and systems to work more efficiently and well managed. AREAS OF EXPERTISECustomer Focus | Results Focus| Cross-Functional Team CollaborationProblem-Solving | Process Improvement | Project Management
Listed skills include Communication, Data Analysis, Written Communication, Editing, and 11 others.
Current workplace
Heather Stepro's current company
Company context helps verify the profile and gives searchers a useful next step.
Capital One
6 roles
Heather Stepro work experience
A career timeline built from the work history available for this profile.
Principal Complaints Coordinator At Capital One
Oct 2021 - Jun 2024
Sr Case Management Specialist
Promoted to an outbound queue focused on reviewing customer surveys to identify dissatisfiers. Make contact with the customer to discuss their feedback and to resolve escalated situations. Track dissatisfier trends and make process improvement recommendations to senior leadership. Perform in depth research to identify possible resolutions to cardholder concerns. Consult and coordinate with other LOBs to resolve cardholder concerns and provide feedback to front line phone agents and Unit Managers. Identify areas of potential process improvements within role and department. Follow up with cardholders on account issues that emerge from agent questions or escalations.Held previous positions of Sr Advocacy Coordinator and Sr Customer Service Representative
May 2016 - Jun 2024
Senior Advocacy Coordinator
Promoted to a special advocacy team that is focused on handling escalated CORE customer calls and complex queries. Interacted with customers that are facing difficult and, at times, life-changing events. Handled previously unresolved service issues. Possessed extensive knowledge of many systems and processes over multiple areas. Empowered to go beyond the typical service and policy parameters to resolve complex issues and to exceed customer expectations.
Jul 2015 - May 2016
Senior Customer Service Representative
Handle inbound calls from customers inquiring about their Capital One Rewards program. Promote upgrades and product changes to best fit the customer’s needs. Provide program education regarding reward earnings, redemptions as well as basic account information such as payments, interest rate and transaction information. Used the “Surprise and Delight” method to connect with the customer after the call, in which personalized notes and gifts are sent to thank the customer for their continued business.
Jun 2014 - Jul 2015
Customer Service Representative / Customer Service Coordinator / Support Supervisor
Started as a Reservation Agent assisting customers with domestic travel arrangements and progressed to higher responsibility positions as Customer Service Coordinator and Support Supervisor. Handled escalated service calls and provided support to reservation agents. Researched flight incidents to determine compensation eligibility for the customer. Received and documented agent compliment calls. Eventually handled Air France and KLM flights.
Mar 1997 - Feb 2014
Team & coworkers
Colleagues at Capital One
Other employees you can reach at capitalone.com. View company contacts for 55043 employees →
KF
Kathy Flores
Colleague at Capital OneNew Orleans, Louisiana, United States
View →
TB
Thomas Bryan, Cams
Colleague at Capital OneNew Orleans, Louisiana, United States
View →
EW
Ethan Wu
Colleague at Capital OneNeedham Heights, Massachusetts, United States
View →
VK
Varum Kumar
Colleague at Capital OneUnited States
View →
NG
Nicholas Gattinella
Colleague at Capital OneBear, Delaware, United States
View →
PG
Pruthviraj Gudishetty
Colleague at Capital OneOverland Park, Kansas, United States
View →
TB
Tierra Bell
Colleague at Capital OneGreater Richmond Region, United States
View →
NR
N R Arun Kaushik
Colleague at Capital OneBengaluru, Karnataka, India
View →
LS
Lisa Spratt
Colleague at Capital OneSt Cloud, Minnesota, United States
View →
WG
Wilson Guindin
Colleague at Capital OneOdessa, Florida, United States
View →
Kathy Flores
Colleague at Capital OneNew Orleans, Louisiana, United States
View →
TB
Thomas Bryan, Cams
Colleague at Capital OneNew Orleans, Louisiana, United States
View →
EW
Ethan Wu
Colleague at Capital OneNeedham Heights, Massachusetts, United States
View →
VK
Varum Kumar
Colleague at Capital OneUnited States
View →
NG
Nicholas Gattinella
Colleague at Capital OneBear, Delaware, United States
View →
PG
Pruthviraj Gudishetty
Colleague at Capital OneOverland Park, Kansas, United States
View →
TB
Tierra Bell
Colleague at Capital OneGreater Richmond Region, United States
View →
NR
N R Arun Kaushik
Colleague at Capital OneBengaluru, Karnataka, India
View →
LS
Lisa Spratt
Colleague at Capital OneSt Cloud, Minnesota, United States
View →
WG
Wilson Guindin
Colleague at Capital OneOdessa, Florida, United States
View →
2 education records
Heather Stepro education
Bachelor Of Arts (B.A.), History, Cum Laude
Bachelor Of Arts (B.A.), History
FAQ
Frequently asked questions about Heather Stepro
Quick answers generated from the profile data available on this page.
What company does Heather Stepro work for?
Heather Stepro works for Capital One.
What is Heather Stepro's role at Capital One?
Heather Stepro is listed as Customer Advocate at Capital One.
What is Heather Stepro's email address?
AeroLeads has found 1 work email signal at @capitalone.com for Heather Stepro at Capital One.
Where is Heather Stepro based?
Heather Stepro is based in Spring Hill, Florida, United States while working with Capital One.
What companies has Heather Stepro worked for?
Heather Stepro has worked for Capital One and Delta Air Lines.
Who are Heather Stepro's colleagues at Capital One?
Heather Stepro's colleagues at Capital One include Kathy Flores, Thomas Bryan, Cams, Ethan Wu, Varum Kumar, and Nicholas Gattinella.
How can I contact Heather Stepro?
You can use AeroLeads to view verified contact signals for Heather Stepro at Capital One, including work email, phone, and LinkedIn data when available.
What schools did Heather Stepro attend?
Heather Stepro holds Bachelor Of Arts (B.A.), History, Cum Laude from University Of Tampa.
What skills is Heather Stepro known for?
Heather Stepro is listed with skills including Communication, Data Analysis, Written Communication, Editing, Coaching, Team Building, Helping Others, and Teaching.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial