Heather Strangeflower Email and Phone Number
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Experienced Service Operations Manager with a demonstrated history of working in the insurance industry. Strong operations professional skilled in Process creation & Implementation, Team Building, Management, Analytics, and Software as a Service (SaaS).
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Assistant Project ManagerChris-Tel Construction Sep 2019 - PresentFort Myers, Fl, UsChristel Construction specializes in Commercial Construction, Site/Civil Construction and Special Projects - Process Improvements and compliance- Collaborate with subcontractors, engineers, architects and key members of the project team - Assist with managing budget and cost estimates- Perform Safety inspections - Ensure supplies and equipment are ordered and delivered according to schedule and specs- Prepare reports regarding job status and needs
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Director Of Operations, Fort MyersEnservio Sep 2016 - Nov 2018Needham, Ma, Us- Created and implemented workflow process for restoration partner - Identified, trained and managed the performance of 115 users, over two sister company sites, on Enservio proprietary software and process- Assisted in evaluating a water mitigation opportunity within sister company for additional revenue opportunities -
Senior Manager, Service Operations And Field PlanningEnservio Sep 2013 - Sep 2016Needham, Ma, Us- Mentored and managed a team of seven Service Operations Managers, six person Nationwide Scheduling Liaison team and Field Training Manager on process compliance, customer satisfaction and quality through lean management - Implemented a Salesforce/ ServiceMax solution to handle the Scheduling function for 100 person staff- Oversaw timely and cost effective scheduling of 7,200 nationwide field claims a year- Reduced onsite field turnaround by two days, from 4.8 to 2.4, due to efficiencies with scheduling and staffing- Managed the transition of a full time field staff to a part time model while also developing optimal scheduling process for this new environment- Developed functions to track key success metrics needing optimization- cycle times, process adherence, and overworked processes- Developed workflow process and supported Field team through migration of Enservio Proprietary Software to new web based platform- Restructured Replicon process for ease of use and clarity
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National Service ManagerEnservio Sep 2008 - Sep 2013Needham, Ma, Us- Assisted in forming and retaining client relationships including running pilots for three of the top ten insurance carriers, resulting in national contracts- Worked as single point of contact for adjusters, responsibilities include: resolving issues, triaging to fit service with need, estimating cost, setting and executing on client expectations, and communicating status updates - Managing and communicating performance metrics to appropriate stakeholders both internally and at the client level - Responsible for timely evaluation report delivery to customer and repeat business- Averaging 116 outreach calls a week to educate adjusters on services and to follow up on completed services
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Field Inventory Team Lead, Eastern TerritoryEnservio Sep 2006 - Sep 2008Needham, Ma, Us- Establishing field inventory best-practices and implemented on a nationwide level- Led a team of 20 Field Inventory Specialists conducting onsite inspections from Florida to New England- Hired, trained and mentored each team member- Enforced process compliance with Field Specialist - Developed recommendations to improve claim handling software supporting field use
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Head Of Mitigation DivisionPaul Davis Usa Sep 2002 - Feb 2006- Managed a team of technicians and subcontractors to mitigate and restore residential and commercial spaces for all peril types- Worked with insurance adjusters to assess damage and complete estimates for repairs using Xactimate- Developed budget for scope of work- Managed mitigation process to ensure timely delivery of service- Coordinated the maintenance and repair of company vehicles and equipment
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Project AdministratorNationwide Home Improvement Sep 2001 - Dec 2002- Organized procured and planned logistics of delivering construction materials to job sites- Assisted in the timely completion of clients’ additions- Enforced project adherence to ensure customer satisfaction- Reviewed job specification for project guidelines and needs
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Americorps MemberHabitat For Humanity Sep 2000 - Sep 2001Punta Gorda, Florida, Us- Recruited, trained and supervised, up to 30 volunteers a day, in construction and landscaping processes- Researched and coordinated the integration of Universal Housing into standard blueprints- Received Certificate of Appreciation from North Carolina for volunteerism
Heather Strangeflower Skills
Heather Strangeflower Education Details
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Worcester State UniversityGeneral
Frequently Asked Questions about Heather Strangeflower
What company does Heather Strangeflower work for?
Heather Strangeflower works for Chris-Tel Construction
What is Heather Strangeflower's role at the current company?
Heather Strangeflower's current role is Assistant Project Manager at Chris-Tel Construction.
What is Heather Strangeflower's email address?
Heather Strangeflower's email address is hs****@****vio.com
What is Heather Strangeflower's direct phone number?
Heather Strangeflower's direct phone number is +150865*****
What schools did Heather Strangeflower attend?
Heather Strangeflower attended Worcester State University.
What are some of Heather Strangeflower's interests?
Heather Strangeflower has interest in Dover Yoga, Vinyasa Power Flow, Yoga Director And Instructor.
What skills is Heather Strangeflower known for?
Heather Strangeflower has skills like Customer Satisfaction, Team Leadership, Team Building, Salesforce.com, Account Management, Customer Service, Saas, Business Development, Strategic Planning, Sales Management, Management, New Business Development.
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