Manager
I was responsible for the delivery and development of the service offered to people with hearing loss in Essex. Experienced Project Manager and Service Delivery Manager.Managed 40 volunteers and 5 staff.Following a major grant bid for and received in 2016 under my guidance the charity expanded to provide a county wide service, from just Mid-Essex.Since I joined the charity:Increased walk in Hearing Help Sessions from 8 to 22.Trained and retained 12 new volunteers.Undertaken an in depth client satisfaction survey.Obtained sufficient funding through grants for current financial year on a rolling basis.Introduced on-line banking for the charity.Developed a website (not developed by me personally)Introduced personal email addresses for staff.Streamlined & documented Office Procedures.Introduced online office procedures.Produced an enhanced communication protocol with volunteers.Started new Hearing Help Sessions.