Heather Sturm Email & Phone Number

Halton Hills, On

Sales Coordinator for Wilcox Truck Bodies Ltd. Supporting management of sales orders, customer interactions and coordination between departments.• Serve as a key point of contact for customer inquiries, providing support and guidance on product options and order status, and delivery timelines• Review and enter sales orders into ERP system, ensuring all details are complete and accurate.• Assist the Sales Manager in maintaining updated customer files• Collaborate with… Show more Sales Coordinator for Wilcox Truck Bodies Ltd. Supporting management of sales orders, customer interactions and coordination between departments.• Serve as a key point of contact for customer inquiries, providing support and guidance on product options and order status, and delivery timelines• Review and enter sales orders into ERP system, ensuring all details are complete and accurate.• Assist the Sales Manager in maintaining updated customer files• Collaborate with production to monitor order timelines and communicate any changes in production schedules to the sales team and customers• Assist with management of post sales activities, including gathering customer feedback and supporting any warranty or service related inquiries. • Marketing support - Updating brochures, preparing manuals and supporting other promotional initiatives• Support finance team with any documentation required for invoicing & credit management. • Generate regular sales and order reports for management highlighting trends, order fulfilment rates. • Maintaining accurate records in ERP & CRM systems with customer information, sales interactions and other order details.• Cross-Department communication with production, sales department and shipping. Show less

Halton, Ontario, Canada

Sales Coordinator for Ground Support Equipment Sales Team. Responsible for answering customer inquires, scheduling appointments, coordinating shipping, and handling various administrative duties to support all staff at Wilcox GSE.• Handle inbound calls, answering customer inquiries and determine customer needs by discussing and trouble shooting problems with customers.• Emphasize product/service features and benefits, quote prices, discuss credit terms and prepare sales order forms… Show more Sales Coordinator for Ground Support Equipment Sales Team. Responsible for answering customer inquires, scheduling appointments, coordinating shipping, and handling various administrative duties to support all staff at Wilcox GSE.• Handle inbound calls, answering customer inquiries and determine customer needs by discussing and trouble shooting problems with customers.• Emphasize product/service features and benefits, quote prices, discuss credit terms and prepare sales order forms / reports.• Review & process purchase orders in ERP System• Weekly customer schedule updated, maintain SharePoint documents.• Order entry as they are received and create all related documentation required for production. Order files, production forms in accordance with order entry process. • Identify new business opportunities through research, networking, and cold calling.• Assist quotations, technical support, literature, and sales support for existing and prospective customers. • Coordinate shipment of GSE product with Shipping & Receiving to ensure parts are shipped to Customers in a timely manner. • Coordinate with Finance to ensure accurate and timely processing of customers invoices & payments..• Maintain CRM by recording Parts Sale activities, transactions and communication with customers. Show less

Georgetown, Ontario, Canada

Minus Forty freezer and refrigerator merchandisers offer a lower total cost of ownership and allow for exceptional product quality integrity. • Manage the execution of action plans to maintain core business, identify new business opportunities aligned to purpose-driven strategy in target segments and categories, budgeting, relationship management with clients, product roadmap planning, and service management, for business expansion and grow total profitability of the business• Develop… Show more Minus Forty freezer and refrigerator merchandisers offer a lower total cost of ownership and allow for exceptional product quality integrity. • Manage the execution of action plans to maintain core business, identify new business opportunities aligned to purpose-driven strategy in target segments and categories, budgeting, relationship management with clients, product roadmap planning, and service management, for business expansion and grow total profitability of the business• Develop long-lasting relationships with new and existing clients using a high level of customer service; followed-up with clients after deliveries and ensured clients are satisfied using feedback to enhance quality• Manage the execution of complex sales processes including partnership development, cold-calling, regional sales, quota attainment, value propositions, and sales estimates/quotations/proposals, • Provide oversight to marketing plans establish the company's industry presence using various methods, i.e., social media outreach, presentations at virtual conferences/tradeshows, demos, and promoting to local, regional, and national, constituents• Perform administrative duties such as customer purchase orders, credit card sales, credit collections, US tax collection, generating reports, forecasting annual budget, and filing expense reports• Support and oversee the training, leadership, mentorship, and coaching others using tailored sales training approaches• Collaborate with senior-level stakeholders within the organization to review, develop, refine and implement processes and standard operating procedures; recommend and implement technologies to achieve greater efficiencies and productivity Show less

Erin, Ontario, Canada

• Performed business development, sales, and account management activities including relationship management & end-end communication with customers, effectively collecting customer requirements, managing customer expectations to identify the key account and business opportunities, and developing category channel sales strategy • Prepared sales plans and campaigns, business plans, P&L, spends against budget, product development plans, resource forecasts, and performed tracking to grow the… Show more • Performed business development, sales, and account management activities including relationship management & end-end communication with customers, effectively collecting customer requirements, managing customer expectations to identify the key account and business opportunities, and developing category channel sales strategy • Prepared sales plans and campaigns, business plans, P&L, spends against budget, product development plans, resource forecasts, and performed tracking to grow the business• Ensured sales, operations, and customer service objectives were achieved and maintained by coaching and developing staff, which contributed to operational efficiencies exceeded corporate goals• Oversaw hiring, interviewing training, leadership, mentorship, and coaching of sales reps using tailored sales training approachesCreated informative presentations, presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, conferences, and other customer-facing events or meetings to cultivate new relationships geared towards achieving sales and achieve business growth objectives• Worked closely with the marketing team to provide inputs and built a strategic roadmap for social and digital communications in alignment with overall organizational goals including content strategy, advertising, email, partnerships, social media, etc. • Acquired daily, weekly, and monthly reports on sales and used the data to set monthly objectives; conducted sales meetings to establish goals, track activities, review successes, and evaluated any industry and procedure changes Show less

Georgetown, Ontario, Canada

• Involved in answering phone calls, emails, and faxes from our customers and account managers for customer service, sale inquiries, customer queries by providing seamless customer services• Provided sales support to Account Managers by informing them of sale leads and opportunities; documented information on accounts, and entering orders, quotes, repairs, etc. on their behalf• Informed customers about new products and promotions, provided sales support, and handled customer complaints… Show more • Involved in answering phone calls, emails, and faxes from our customers and account managers for customer service, sale inquiries, customer queries by providing seamless customer services• Provided sales support to Account Managers by informing them of sale leads and opportunities; documented information on accounts, and entering orders, quotes, repairs, etc. on their behalf• Informed customers about new products and promotions, provided sales support, and handled customer complaints and queries • Monitored market conditions, product innovations, and competitor activity, and adjusted account sales approach to address the latest market developments• Oversaw the administrative/clerical functions including managing incoming/outgoing communications, scheduling, handling business correspondence (memos, emails, presentations, reports, contracts), meeting management, accounts receivable/payable (AR/AP) reconciliations, digital file/records management, creating and maintaining spreadsheets, inventory management, and vendor management• Oversaw hiring, interviewing, training, leadership, and coaching of administrative and sales staff• Managed procurement by negotiating with external vendors to maximize beneficial terms, approval/ordering of necessary goods & service, vendor invoices, purchase orders, and reviewed financial reports to analyze the differences between budget vs actuals and related accruals• Ensure the operations of the company as per the Occupational Health & Safety (OH&S) Act; lead the office operations by following policies and procedures, maintained confidentiality, and contributed to team effort by accomplishing related results Show less

Guelph, On

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada