• Manages HR-related tasks for a non-profit AZA accredited growing zoo with 200+ employees.• Assists with the internal and external recruitment process by posting job ads, organizing resumes, coordinating interview schedules, onboarding, and instructed new hire orientation.• Contributed to developing process improvements to eliminate weak points within business operations to increase efficiency.• Assists with modifying company HR policy manual to ensure alignment with current best practices and compliance standards.• Manages confidential employee files to keep them up-to date and compliant with state and federal regulations.• Creates reports to ensure legal compliance (i.e., audits, Census, reporting, etc.).• Coordinates employee benefit eligibility, enrollments, terminations, and hosts benefit informational sessions with employees.• Assists with creation, distribution, and collection of feedback from company-wide annual survey.• Manages employee recognition (i.e., BEAR award and employee of the month).• Conducts new employee orientation including, creating the event, reserving the meeting space, coordinating with 20+ individuals to ensure timely arrival for speakers and new hires, lunch coordination, tour coordination, etc.• Assists in preparation of special events such as company events and mingles.• Serves as sole payroll data entry specialist using Paycor, reducing error through meticulous data entry practices.• Assists with additional projects, DEAI, HR initiatives and duties.

• Maintained customer satisfaction while addressing customer needs and resolving concerns. • Clarified customer issues and determined root cause of problems to resolve product or service complaints. • Windows 10 (1809) Patch testing experience includes recording error messages, log file captures, interface testing of real time order processing systems. • Experienced with order fulfillment systems including Pega Robotics Desktop Automation, JDA, Epiphany, and Microsoft applications. • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. • Selected and trained new personnel regarding company operations, policies, and services.