Heather Symdon Email & Phone Number

LocknCharge is a company dedicated to the design, manufacture and functionality of the highest quality security, charging, and transport solutions for mobile device deployments. Our vision is to be globally recognized as the most innovative and trusted brand in developing solutions for managing deployments of mobile technology. Our mission is to make life.

- Ownership of the onboarding process creating project plans based on a client’s vision and goals.- Facilitating monthly/ quarterly business reviews to present data points on platform activity to C-Suite healthcare payor professionals. - Troubleshooting when issues arise and advocating for a client's ongoing needs or requests. - Train customer’s staff and.

Madison, Wisconsin Area

• National Decision Support Company delivers appropriate use criteria for imaging, laboratory, pharmacy, blood management, and quality-related measures through our CareSelect™ delivery platform.
• Direct management of 6 Customer Success team members that support client relationships through Epic, Cerner, Meditech & AllScripts integrations. Providing mentorship, a path of escalation and monitoring performance.
• Strategy owner of 3 – 5 high engagement clients which includes quarterly business reviews along with data analysis presentations.
• Develop customer outreach campaigns to maintain large reach with a low touch model.
• Supervise projects to implement new technology that will increase productivity and efficiency.

• RevolutionEHR, the leading cloud-based EHR and practice management software for eye care.
• Oversee the onboarding process for all new customers which includes but not limited to the design of resources, guides and knowledge base materials.
• Closely involved with accounts that are wavering in their Go Live process and establishing “Get Well Plans” to keep them as customers. Focused on the improvement of our retention rate.
• Lead a team of 12 people, including 2 managers who specialize in leveraging the customer experience. Analyze reports that show customer feature use and strategize on ways to broaden those measurements.
• Monitor the adoption of our add-on services and collaborate with the Sales/ Marketing teams on campaigns that educate our customers on the value our solutions can bring to their practices.
• Establish customer segmentation guidelines and process for client engagement.

• RevolutionEHR, the leading cloud-based EHR and practice management software for eye care.
• Leveraged existing client relationships to sell add-on solutions that would provide more value in the RevolutionEHR product. Exceeded monthly sales goals.
• Created scripts and content used in a variety of Eyecare Marketing campaigns.
• Managed vendor partner relationships to maximize revenue shares.

• RevolutionEHR, the leading cloud-based EHR and practice management software for eye care.
• Lead a team of five to eight customer support reps including the management of schedules and time off requests.
• Interviewed potential candidates, hire and train new staff.
• Implemented new software, systems and programs to increase efficiency and productivity for customer support and to evaluate the customer experience. This includes launching our new Live Chat platform.
• With a small committee, I planned and presented at our annual user meeting, which hosted over 200 clients.
• Problem solve with customers that are unhappy with our service and perform exit interviews when a customer intends on leaving the software.

RevolutionEHR, the leading cloud-based EHR and practice management software for eye care.Customer Support is responsible for helping the practices who trust us at every step of the way. The team answers a variety of questions via phone, email, live chat and the facebook user group. Our support specialists all have experience working in a practice and.

I was employed by ADT Security in the commercial sales area. I provided security solutions to fit the needs of businesses in the greater Charlotte area. Some of those security solutions include fire & life safety protection, intrusion detection, access control and video surveillance.

I specialized in many different roles while working at this private eye care practice. Some of those roles included optician, technician, and billing to insurance.