Heather Symdon
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Heather Symdon Email & Phone Number

Director, Customer Success at LocknCharge
Location: Madison, Wisconsin, United States 9 work roles 1 school
1 work email found @revolutionehr.com 1 phone found area 877 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email h****@revolutionehr.com
Direct phone (877) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Director, Customer Success
Location
Madison, Wisconsin, United States
Company size

Who is Heather Symdon? Overview

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Quick answer

Heather Symdon is listed as Director, Customer Success at LocknCharge, a company with 39 employees, based in Madison, Wisconsin, United States. AeroLeads shows a work email signal at revolutionehr.com, phone signal with area code 877, and a matched LinkedIn profile for Heather Symdon.

Heather Symdon previously worked as Customer Success Director at Lockncharge and Senior Customer Success Manager at Findhelp. Heather Symdon holds Bachelor'S Degree, Public Relations, Marketing from University Of Wisconsin-Whitewater.

Company email context

Email format at LocknCharge

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{first_initial}{last}@revolutionehr.com
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AeroLeads found 1 current-domain work email signal for Heather Symdon. Compare company email patterns before reaching out.

Profile bio

About Heather Symdon

I've spent 13 years working for SAAS companies with a focus on the customer experience. Building customer success systems and teams to grow ARR along with concentration on maintaining a strong retention rate. I bring an energetic attitude, innovative way of problem solving and data driven approach to achieving results. Adept at fostering relationships, customer advocacy and creating unique experiences to enhance brand loyalty. I’m passionate about solutions that will improve patient care and make people's lives easier. I believe that teamwork, good values and honesty are vital to success. My SAAS experience is relative to healthcare and education.

Listed skills include Customer Service, Account Management, Event Planning, Insurance, and 8 others.

Current workplace

Heather Symdon's current company

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LocknCharge
Lockncharge
Director, Customer Success
madison, wisconsin, united states
Website
Employees
39
AeroLeads page
9 roles

Heather Symdon work experience

A career timeline built from the work history available for this profile.

Customer Success Director

Current

LocknCharge is a company dedicated to the design, manufacture and functionality of the highest quality security, charging, and transport solutions for mobile device deployments. Our vision is to be globally recognized as the most innovative and trusted brand in developing solutions for managing deployments of mobile technology. Our mission is to make life.

Nov 2022 - Present

Senior Customer Success Manager

- Ownership of the onboarding process creating project plans based on a client’s vision and goals.- Facilitating monthly/ quarterly business reviews to present data points on platform activity to C-Suite healthcare payor professionals. - Troubleshooting when issues arise and advocating for a client's ongoing needs or requests. - Train customer’s staff and.

Feb 2022 - Nov 2022

Customer Success Manager

Madison, Wisconsin Area

  • National Decision Support Company delivers appropriate use criteria for imaging, laboratory, pharmacy, blood management, and quality-related measures through our CareSelect™ delivery platform.
  • Direct management of 6 Customer Success team members that support client relationships through Epic, Cerner, Meditech & AllScripts integrations. Providing mentorship, a path of escalation and monitoring performance.
  • Strategy owner of 3 – 5 high engagement clients which includes quarterly business reviews along with data analysis presentations.
  • Develop customer outreach campaigns to maintain large reach with a low touch model.
  • Supervise projects to implement new technology that will increase productivity and efficiency.
Jan 2020 - Feb 2022

Customer Success Director

  • RevolutionEHR, the leading cloud-based EHR and practice management software for eye care.
  • Oversee the onboarding process for all new customers which includes but not limited to the design of resources, guides and knowledge base materials.
  • Closely involved with accounts that are wavering in their Go Live process and establishing “Get Well Plans” to keep them as customers. Focused on the improvement of our retention rate.
  • Lead a team of 12 people, including 2 managers who specialize in leveraging the customer experience. Analyze reports that show customer feature use and strategize on ways to broaden those measurements.
  • Monitor the adoption of our add-on services and collaborate with the Sales/ Marketing teams on campaigns that educate our customers on the value our solutions can bring to their practices.
  • Establish customer segmentation guidelines and process for client engagement.
Dec 2018 - Dec 2019

Customer Engagement Marketing Manager

  • RevolutionEHR, the leading cloud-based EHR and practice management software for eye care.
  • Leveraged existing client relationships to sell add-on solutions that would provide more value in the RevolutionEHR product. Exceeded monthly sales goals.
  • Created scripts and content used in a variety of Eyecare Marketing campaigns.
  • Managed vendor partner relationships to maximize revenue shares.
May 2018 - Dec 2018

Customer Support Manager

  • RevolutionEHR, the leading cloud-based EHR and practice management software for eye care.
  • Lead a team of five to eight customer support reps including the management of schedules and time off requests.
  • Interviewed potential candidates, hire and train new staff.
  • Implemented new software, systems and programs to increase efficiency and productivity for customer support and to evaluate the customer experience. This includes launching our new Live Chat platform.
  • With a small committee, I planned and presented at our annual user meeting, which hosted over 200 clients.
  • Problem solve with customers that are unhappy with our service and perform exit interviews when a customer intends on leaving the software.
Mar 2014 - May 2018

Customer Service Representative

RevolutionEHR, the leading cloud-based EHR and practice management software for eye care.Customer Support is responsible for helping the practices who trust us at every step of the way. The team answers a variety of questions via phone, email, live chat and the facebook user group. Our support specialists all have experience working in a practice and.

Aug 2010 - Mar 2014

Commercial Account Executive

I was employed by ADT Security in the commercial sales area. I provided security solutions to fit the needs of businesses in the greater Charlotte area. Some of those security solutions include fire & life safety protection, intrusion detection, access control and video surveillance.

Aug 2009 - Aug 2010

Optician/ Technician

Drs. James & Enyart, Optometrists

I specialized in many different roles while working at this private eye care practice. Some of those roles included optician, technician, and billing to insurance.

Aug 2003 - Jul 2009
Team & coworkers

Colleagues at LocknCharge

Other employees you can reach at lockncharge.com. View company contacts for 39 employees →

1 education record

Heather Symdon education

FAQ

Frequently asked questions about Heather Symdon

Quick answers generated from the profile data available on this page.

What company does Heather Symdon work for?

Heather Symdon works for LocknCharge.

What is Heather Symdon's role at LocknCharge?

Heather Symdon is listed as Director, Customer Success at LocknCharge.

What is Heather Symdon's email address?

AeroLeads has found 1 work email signal at @revolutionehr.com for Heather Symdon at LocknCharge.

What is Heather Symdon's phone number?

AeroLeads has found 1 phone signal(s) with area code 877 for Heather Symdon at LocknCharge.

Where is Heather Symdon based?

Heather Symdon is based in Madison, Wisconsin, United States while working with LocknCharge.

What companies has Heather Symdon worked for?

Heather Symdon has worked for Lockncharge, Findhelp, National Decision Support Company, Revolutionehr, and Adt Security Services.

Who are Heather Symdon's colleagues at LocknCharge?

Heather Symdon's colleagues at LocknCharge include Jason Zelhofer, Alvin Gempesaw, Nick Steenson, Stephan Van Blerk, and Tyler Oren.

How can I contact Heather Symdon?

You can use AeroLeads to view verified contact signals for Heather Symdon at LocknCharge, including work email, phone, and LinkedIn data when available.

What schools did Heather Symdon attend?

Heather Symdon holds Bachelor'S Degree, Public Relations, Marketing from University Of Wisconsin-Whitewater.

What skills is Heather Symdon known for?

Heather Symdon is listed with skills including Customer Service, Account Management, Event Planning, Insurance, Contract Negotiation, Training, Leadership, and Microsoft Office.

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