Heather Talbert Email & Phone Number

Remote

● Telephonically addresses client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or community resources ● Provides remote crisis stabilization to at-risk clients ● Uses critical thinking and problem-solving skills, quickly resolves issues, and identifies resources to ensure a positive client experience and complete satisfaction ● Educatesclients about resources, eligibility, and services with a positive and professional approach ● Maintains complete and accurate documentation of cases within our proprietary database

Huntsville, Alabama, United States

● Coordinated and oversaw services to sexual assault, domestic violence, and strangulation victims to ensure that those receiving forensic exams and their accompanying family members are responded to with emotional support and crisis counseling at the time of the forensic exam. ● Served as the primary Sexual Assault Response Coordinator for the organization providing counseling, crisis intervention, and resource referrals to victims of sexual assault. ● Provided crisis intervention, advocacy, and referral services to survivors of sexual and domestic violence. ● Managed an ongoing caseload of sexual assault clients; provided case management and follow-up services ● Facilitated a support group for survivors of sexual violence ● Maintained comprehensive records of survivor reports, services provided, and follow-up activities ● Screened, trained, and supervised agency volunteers and staff to serve as advocates. ● Created and maintained a comprehensive list of resources for survivors, including mental health services, legal assistance, and advocacy organizations. ● Coordinated and collaborated with local law enforcement, hospital emergency rooms, Forensic Nurse Examiners, and other agencies to ensure victims receive the appropriate services and support they need. ● Planned and participated in community outreach events to promote awareness of sexual assault and available resources ● Compiled and developed mental health resources specific to incarcerated clients

Huntsville, Alabama Area

Processing receipt and cataloging of new books, audio materials, and visual inventory.Marketing library's many services to visitors and patrons through active communication.Education patrons on use of reference sources, card catalogs and automated information systems.Creation of eye-catching visual displays.Completion of inventory.

Huntsville, Alabama

Understanding of cataloging, shelving, and storage methodsExperience with digital information storage and retrievalAssisted patrons with library's computers and provided information on Internet usage.Monitored patrons to enforce adherence to library policies for material management and behavior.Assisted patrons with library equipment operation or rentals, including photocopiers and audio/visual equipment.Gained strong understanding of various methods for cataloging books and other materials.Provided assistance and support to staff in regard to facility maintenance, security and services.Performed clerical activities, such as answered phones, sorted mail, filing, typing, word processing, and photocopying.

Huntsville, Alabama, United States

Cultivated and maintained relationships with collaborative partners in the state of AlabamaDeveloped and implemented social media plan; maintained website.Managed quality assurance program including site evaluations, internal audits and customer surveys.Monitored company's online social presence and responded appropriately to posts from customers and visitors.Coordinated art and graphics creation.Contributed ideas to concept development, strategic planning and business operations.Wrote interesting social channel posts that were meant to inspire and inform readers.Reviewed and edited newsletter to guarantee high content quality.

Indianapolis, Indiana Area

Planned and facilitated treatment in a group setting to clients with addictions at an inpatient clinic.Cultivated therapeutic rapport and utilized cognitive behavioral therapy in individual sessions.Administered intake assessments and developed treatment plans.Actively participated and contributed in weekly individual and group supervision as well as client and program staffing.Established provider cohesion through care coordination.Executed diagnoses of mental health ailments in accordance to diagnostic criteria. Conducted crisis intervention in high stress situations.Conveyed client’s interests through client advocacy.Timely completion of case and group notes.

Tuscaloosa, Alabama

Master'S Degree, Mental Health Counseling/Counselor

Bachelor Of Arts (Ba), Psychology, 3.7

Activities and Societies: Honors College Psychology Club/Psy Chi Assocation of Black Psychologists (ABPsi)Magna Cum Laude with Honors

Diploma Type, Standard

Highlights of coursework: AP English 11-12, AP Statistics

Education record

Highlight of course work: Journalism