Heather Tuck Email and Phone Number
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Dedicated, self motivated, professional and personable, with 22 years experience in the electric utility industry. My passion is training, mentoring, and development, with a specialization in internal and external customer care, and personal relations.
Pacificorp
View- Website:
- pacificorp.com
- Employees:
- 2435
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General TrainerPacificorp Jun 2012 - PresentPortland, OregonLead trainer on a small team responsible for all of the training needs of a 24 hour call center, handling calls for electric utility customers in 6 different states. Developing and delivering trainings on system upgrades, policy and process changes, customer care and process refreshers. Facilitating a 6 month introductory training course that prepares a group of 5 to 20 trainees to handle billing, collection, outage and service calls for six states, utilizing a multitude of tools and following 6 separate sets of guidelines. Responsible for maintaining over 200 introductory training modules with constantly changing processes, rules, and regulations.Besides training, I am also the lead for facilities, supplies and security within our group, and providing management backup and support, tracking attendance, assisting with discipline and personnel issues.
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Electronic Billing And Payment Support AnalystPacificorp Mar 2010 - Jun 2012Portland, Oregon AreaWorked in a small group that managed all aspects of electronic billing and payment, including vendor management, internal and external electronic payment processing, system development and testing, promotions, process development and training support.
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Customer Service Help Desk, And Online Payment And Secure Website SpecialistPacificorp Sep 2008 - Mar 2010Portland, Oregon AreaProvided expert assistance on internal calls from customer service agents and field personnel in regards to company policies and procedures, complex electrical metering, tariff policy and regulatory rules, collections, complex billing and handled escalated customer calls in order to de-escalate and avoid tariff complaints.Online billing and payment subject matter expert specializing in training and process development, developed and facilitated release, refresher, self-study training modules and peer to peer mentoring material on the secure section of the company website, online billing and online payment, and developed job aids to assist in handling technical web issues
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Customer Services Rotation Award RecipientPacificorp 2007 - 2008Portland, Oregon AreaChosen from a pool of over 50 applicants to participate in an internal training and development job rotation, working for several months each in the Corporate Account Management, Customer Advocacy and Tariff, Metering, and Customer and Community Communications departments.
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Customer Service SpecialistPacificorp Aug 1997 - 2007Portland , OregonCustomer Service Representative handling incoming customer calls in regards to billing, new construction, outages, collections, inactive collections, third party billing, high bills and online payment.
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Customer Service RepresentativeColumbia Insurance Group 1995 - 1997
Heather Tuck Skills
Heather Tuck Education Details
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Tigard High School9 Through 12
Frequently Asked Questions about Heather Tuck
What company does Heather Tuck work for?
Heather Tuck works for Pacificorp
What is Heather Tuck's role at the current company?
Heather Tuck's current role is Corporate Trainer.
What is Heather Tuck's email address?
Heather Tuck's email address is ht****@****grp.com
What is Heather Tuck's direct phone number?
Heather Tuck's direct phone number is +150381*****
What schools did Heather Tuck attend?
Heather Tuck attended Tigard High School.
What skills is Heather Tuck known for?
Heather Tuck has skills like Management, Call Centers, Training Delivery, Help Desk Support, Electric Power, Hands On Training, Leadership, Training, Vendor Management, Testing, Curriculum Development, Development And Delivery Of Training.
Who are Heather Tuck's colleagues?
Heather Tuck's colleagues are Lloyd Campbell, Hetzel, Maureen, Kendra Cullen, Pe, Patty Foster, Becky Karmondy, Billy Thomas, Charles Bennett.
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