Quality Review Specialist
CurrentEnsure that Quality and Compliance Metrics are met for Customer Support and Account Services Calls.
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@elevate.com
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Heather Turner is listed as Quality Review Specialist at Elevate at Elevate, a with 522 employees, based in Dallas, Texas, United States. AeroLeads shows a work email signal at elevate.com and a matched LinkedIn profile for Heather Turner.
Heather Turner previously worked as Quality Review Specialist at Elevate and Manager of Training and Development at Metasource. Heather Turner studied at University Of Phoenix.
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AeroLeads found 1 current-domain work email signal for Heather Turner. Compare company email patterns before reaching out.
Unique ability to recognize areas of improvment as well as the ability to provide inovative solutions. My objectives are to grow and learn in order to become among the top in my field.
Listed skills include Call Center, Employee Relations, Coaching, Train The Trainer Programs, and 44 others.
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Dallas/Fort Worth Area
Ensure that Quality and Compliance Metrics are met for Customer Support and Account Services Calls.
I Started in August 2010 as an agent and was quickly promoted to Supervisor. I was a supervisor for about 9 months and then was promoted to Trainer. I currently train new hires for several different programs, creat training curriculums, manage quality team, provide tracking of quality trends to supervisors/managers, assist with quality, provide coaching/feedback as needed for several different programs, create and provide cross training and/or uptraining, work with account managers and additional staff to ensure calibration between sites and interface with clients to ensure calibration between clients expectations and agent delivery.
Assisted customer's with cancelation of programs, provided refunds as well as took escalated calls.
provided customer service for customer's inquiring about warranty options.
Other employees you can reach at elevate.com. View company contacts for 522 employees →
Karl Snyder
Colleague at ElevateDallas-Fort Worth Metroplex, United States
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MA
Manoj Abhishek
Colleague at ElevateBengaluru, Karnataka, India
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SM
Shannon Moy
Colleague at ElevateFort Worth, Texas, United States
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DM
Debra Mcghee
Colleague at ElevateDallas-Fort Worth Metroplex, United States
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MA
Michael Alley, Cfp®, Pmp
Colleague at ElevateDallas-Fort Worth Metroplex, United States
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Sachin Kumar
Colleague at ElevateDelhi, India
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Tom Birnbaumer
Colleague at ElevateJohnston, Iowa, United States
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O W
Colleague at ElevateWest Delhi, Delhi, India
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Mark Haider
Colleague at ElevateFort Worth, Texas, United States
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MS
Mehdi Sattari
Colleague at ElevateDallas-Fort Worth Metroplex, United States
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Quick answers generated from the profile data available on this page.
Heather Turner works for Elevate.
Heather Turner is listed as Quality Review Specialist at Elevate at Elevate.
AeroLeads has found 1 work email signal at @elevate.com for Heather Turner at Elevate.
Heather Turner is based in Dallas, Texas, United States while working with Elevate.
Heather Turner has worked for Elevate, Metasource, Iworks, and Easton Sports.
Heather Turner's colleagues at Elevate include Karl Snyder, Manoj Abhishek, Shannon Moy, Debra Mcghee, and Michael Alley, Cfp®, Pmp.
You can use AeroLeads to view verified contact signals for Heather Turner at Elevate, including work email, phone, and LinkedIn data when available.
Heather Turner studied at University Of Phoenix.
Heather Turner is listed with skills including Call Center, Employee Relations, Coaching, Train The Trainer Programs, Process Improvement, Team Building, Training Needs Analysis, and Leadership.
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