Heather Tutone Email & Phone Number

Raleigh, North Carolina, United States

Red Bank, New Jersey, United States

As part of the Professional Services Team - supporting our RIA Wealth Management Partners, Portfolio Managers and Clients with operational solutions.• Professional Client on-boarding• Orchestration of Operational Solutions for our Clients and Advisors• Contract & Agreement preparation• Leading of New Accounts coordination• New Accounts administration in Advent• Black Diamond reporting• CRM administration - Microsoft Dynamics• RMD tracking & processing• Spearheading the new account onboarding efforts for Pershing as a new Custodian• Client Relations & complex issue resolution• Management of incoming service requests, new business, recording, tracking, and processing to ensure timely completion, ensuring customers achieve their desired outcomes.• New hire training & mentoring• Creation & Implementation of internal operations user guides for training purposes• Specializing in Pershing Advisor Solutions NetX360+, Charles Schwab Institutional, TD Ameritrade Veo One & Fidelity Investments Wealthscape custodial platforms• Coordination of $1M+ account relationships

Withum Wealth’s Parent RIA:Professional Services Team - see above

Red Bank, New Jersey, United States

• Responsible for back-office operations including effectively communicating with numerous Financial Advisors and account custodians to research and resolve operational inquiries, respond to daily custodial alerts and follow up on servicing resolution. • Management of incoming service requests, new business, recording, tracking, and processing to ensure timely completion, ensuring customers achieve their desired outcomes. • Facilitated the preparation and submission of custodian documentation related to client on-boarding including, new account applications, IRA, 401K, Corporate accounts & Trust servicing documentation, contra firm and ACAT transfer requests.• Persistent use of Advent Portfolio Exchange platform and Pershing NetX360.• Tracked and negotiated all physical checks pertaining to their designated account custodians for deposit and immediate investing.• Ensured timely and accurate opening & funding of new accounts, existing account maintenance/servicing and completion of account transfers.• Assisted in automation development and user interface of internal CRM platform in order to streamline operational performance.• Maintained strong relationships while providing continued support to Advisors, enabling them to grow their book of business.• Ensured proficiency and up to date knowledge on all internal and custodial platforms.• Provided direct communication and guidance on all operational inquiries made by the internal sales team, which resulted in efficient problem resolution and the acquisition of new business.• Assisted in daily operations with Traders pertaining to trade execution and portfolio rebalancing.• Fostered relationships with Pershing Advisor Solutions, Wells Fargo, Charles Schwab, TD Ameritrade, Morgan Stanley, SagePoint, Cetera Advisors, FSC, Woodbury, Cambridge, Envestnet and more...Servicing clients of high net worth with portfolios exceeding $3M• Brokerage account statement reconciliation & financial report generation.

New Jersey, United States

• Was responsible for monthly/quarterly operational & procedural audits, including cash management functions and internal retail banking procedures within multiple branch banking centers. • Guided all internal efforts in preparing Branch Associates for audit questionnaires and interviews pertaining to daily operational protocols, in order to meet regulatory compliance requirements.

Long Branch, New Jersey, United States

• Duties included the training & management of the Retail Teller line of 8-10 associates as well as Client Service Representatives, ensuring their daily customer service etiquette, cash balancing, & sales goals were met to the highest standards. • Facilitated monthly meetings to discuss business directives & to identify opportunities for employee-driven incentives that could be incorporated into our business plan. • Facilitated the weekly tracking & monitoring of banking center cash demands & supplies. • Ensured compliance with regulatory requirements such as the Bank Secrecy Act, AML, USA Patriot Act, EFTA & Reg E.• Preparation of Suspicious Activity Reports (SAR) and Currency Transaction Reporting (CTR).• Bank statement reconciliation, critical decision making & financial analysis.• Mortgage/Auto Loan payments, assistance with applications for credit cards, and opening of Certificates of Deposit.

New Jersey, United States

• Responsible for Vault currency maintenance and branch audits.• Intra-office and Inter-bank Cash management and distribution.• Settlement, maintenance and auditing of ATM machine and electronic banking systems.• Consistently and continuously guiding, mentoring and supervising teller staff.• Overseeing the branch cash recap and ensuring proper and timely completion of CTR worksheets and other compliance reports.

Melbourne, Florida, United States

"Formerly Republic Bancshares Inc." Duties included the training & supervision of the Retail Teller line, ensuring that daily customer service etiquette, cash balancing, & sales goals were met to the highest standards.• Ensured the delivery of efficient, smooth and pleasant customer service interactions with all branch personnel.• Facilitated the procurement and logistics operations for the entire branch; including US and Foreign Currency monitoring, ordering of supplies and other monetary negotiable instruments.• Contributed strongly and guided the daily sales activities of all Teller staff, which resulted in consistently meeting and exceeding the monthly goals for New Accounts, Certificates of Deposit, Consumer Loans and Lines of Credit.• Facilitated the Thumbprint Signature Security Program and ensured timely completion of all currency transaction reports and audits.

Lakewood, New Jersey, United States

• Duties included servicing customers on the retail teller line, drive through and walk-up window with their banking needs. • Daily functions included processing of cash deposits, withdrawals, account maintenance, cash balancing and CTR reporting.