Heather Usera Email & Phone Number

IT professional with extensive healthcare experience. Believes in maximizing individual and team work experience to achieve positive results for the enterprise. TRANSFERABLE SKILLS & ABILITIES: • Microsoft Office Suite products: Word, Excel, and Outlook• Kronos Workforce Management Software Platform• Adobe Acrobat• Human Capital Management:• Department Timekeeper, Scheduler, Absence Manager, and Payroll Manager• Department HR Point and Talent Acquisition Point of Contact, including performing new candidate and employee exit interviews.• Exceptional Time Management in multiple task prioritization to meet business needs.• Natural Aptitude for Learning Computer Programs and Software• Ability to troubleshooting (including early stage failure detection) and creating solutions per business requirements. • Identifying software and hardware components requiring replacement or upgrades.• Liaison for Hospital Staff and Imaging Software Company (GE)• Communicating to a variety of different stakeholders in universal terms for effective understanding of business requirements or requested information. • Ability to navigate difficult customers and situations while producing desired outcomes for the customer and business.• Business Meeting Facilitating • Meeting Leadership• Agenda Creation• Meeting Notes Creation• Department Communications• Department Memo Creation• Department Email Creation