Heather Velasquez Email and Phone Number

-Assist the Retail Store Manager in planning and implementing strategies to attract customers-Coordinate daily customer service operations-Track the progress of weekly, monthly, quarterly and annual objectives-Monitor and maintain store inventory-Evaluate employee performance and identify hiring and training needs-Supervise and motivate staff to perform their best-Monitor retail operating costs, budgets and resources-Handle complaints from customers-Conduct regular audits to ensure the store is functional and presentable-Make sure all employees adhere to company’s policies and guidelines-Act as our store’s representative and set an example for our staff-Ensure safety and security of Pet Parents, pets, associates, and other visitors

-Fostering a culture of CARE for Pet Parents and Associates-Merchandising standards of the store-Execution of plan-o-grams, promotional locations, and pricing-Inventory management of all non-Live goods within the store-Fulfillment of ISPU-Supports utilizing current company strategies for associate coaching and communicate performance observations to Assistant Store Leader-Accountable to ensure store is in compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all customers-Assisting with interviewing, training associates; assigning, and directing work; appraising performance, rewarding and coaching associates; addressing complaints and resolving problems-Assists and works in other departments when required. Other duties may be assigned

-Reports directly to the Presentation Manager and is focused primarily on ensuring that products are displayed and available for the Customer. Coordinates the merchandising functions of the store

-Provide coverage of management duties within the store-Directing and coordinating activities performed by Cashiers-Contribute to successful store operation by assisting in other tasks throughout the store, as needed

Diploma in Business Administration and Management

Type up memos and correspondences Filing, faxing, copying, and running errands Providing exceptional Customer Service to citizensCash Handling for fundraising activitiesInventory maintenance and ordering supplies

Managed all daily functions of store activity to ensure customer satisfaction.Supervised and inspired 3 employees.Maintained the company's visual merchandise standards.Directed all activities required to achieve store goals.Responsible for handling all cash register duties.

Enhance the customer experience by leading a team of 3 associates in providing strong customer service.Responsible for keeping the records of promotions, sales and policies related to interactions and payment.Give response to phone calls regarding to store and products.Make study of customer's needs by meeting them.Done calculation of purchases, sales values, credit and cash payment.