Heather Ward Email & Phone Number

New Braunfels, Tx, Us

New Braunfels, Texas, United States

• Designed, developed, and maintained web-based training courses, including product, service systems, and account administration, along with creating training manuals, quick reference guides, and job aids.• Developed and revamped multiple training programs, contributing to increased employee performance, retention, and satisfaction.• Played a key role in building and refining the company’s leadership and career path program, contributing to employee advancement and… Show more • Designed, developed, and maintained web-based training courses, including product, service systems, and account administration, along with creating training manuals, quick reference guides, and job aids.• Developed and revamped multiple training programs, contributing to increased employee performance, retention, and satisfaction.• Played a key role in building and refining the company’s leadership and career path program, contributing to employee advancement and retention.• Lead live training sessions, providing demonstrations for new systems and process implementations, while transitioning several online learning modules into engaging classroom training.• Collaborated with cross-functional teams, including management, vendors, and contractors, to ensure training initiatives aligned with broader business goals.• Organized and hosted retreats focused on emotional intelligence, creating a supportive environment where team members can heal from trauma and enhance their interpersonal skills.• Created and managed courses and learning paths in the LMS, ensuring alignment with company objectives while overseeing LMS operations, including curriculum creation, student registration, compliance training, and reporting.• Developed LMS reports and training evaluations to assess the effectiveness of training programs, identifying areas for improvement based on data analysis.• Managed course inventory through Smartsheet and maintain an organized SharePoint filing system for all training resources, documents, and graphic/media library.• Spearheaded the complete implementation of two new Learning Management Systems (LMS) from scratch, greatly enhancing training capabilities and efficiency across the organization. Show less

Schertz, Tx

· Ensured data accuracy by compiling, sorting, and verifying data.· Managed records efficiently, ensuring data integrity for department operations.· Reviewed and reported data entry errors, contributing to more accurate reporting processes.

· Facilitated dynamic classroom training using varied instructional techniques, including simulations, role plays, group discussions, and lectures.· Designed and developed computer-based and in-person training content based on needs assessments and skill-level analysis.· Recommended improvements to curricula and training methods based on program evaluations, ensuring alignment with performance objectives.· Developed tests, questionnaires, and feedback mechanisms to… Show more · Facilitated dynamic classroom training using varied instructional techniques, including simulations, role plays, group discussions, and lectures.· Designed and developed computer-based and in-person training content based on needs assessments and skill-level analysis.· Recommended improvements to curricula and training methods based on program evaluations, ensuring alignment with performance objectives.· Developed tests, questionnaires, and feedback mechanisms to measure training efficacy and optimize learning outcomes.· Ensured training materials were continually updated to reflect the latest technology, tools, and methodologies. Show less