Duties:Assist customers of the bank with their enquiries regarding bank products and servicesSolve problems and deal with complaintsAdvise on product optionsProvide excellent customer serviceForward enquiries to members of specialist departments

Duties:First and foremost to be responsible for ensuring examinations for a professional accountancy qualification took place twice a year in approximately 50 locations throughout AfricaLiaise with local representatives of educational and governmental bodies to further the needs for each examination centreAllocate a session budget for each centre cost and make sure that steps were taken to stay within budgetCreate new examination centres for ad hoc use by students, which involved finding a venue and a reliable invigilator and negotiating costs.Keeping accurate records to document the current status of each centreSending examination materials and tracking materials returned for marking.Overseeing a set of markers for specific examination papers to meet marking targets and answer enquiries and solve any problems they may haveAssisting with problem solving of lost papers within the online marking systemDaily reporting and data management to track all papers being marked and make sure none are missed

Duties:Deal with complex and varied student/member queries received via telephone, email and other methods of correspondence regarding fees, registrations, examinations and other general queries and concerns.Handle high volumes of cases, particularly around peak times of the year, effectively communicating with other internal departments with regards to specialist queries and taking ownership to ensure that specialist queries referred other departments are completed in atimely manner.Engage in general administrative work from email follow ups, scanning, printing, drafting/mail- merging status letters and generating transcripts to be distributed to students and members of the association.Assess new qualifications of existing students, or those of prospective students for equivalency and possible exemption from ACCA courses.General ad hoc duties as requested by the ACCA Connect Manager including assisting in the training of newly hired employees, educating them on the IT systems, their new role and actingas a mentor once their training has been completed.

Duties:Retained all duties of a Fulfilment Clerk to perform them as and when needed.Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results related to increasing sales and awareness of our company.Liaison between the e-Commerce Department Supervisor and junior staff and was entrusted to manage the office and junior staff in the supervisor’s absence and jointly responsible, with the department Supervisor, to interview and hire new employees.Single-handedly oversee the initial training of newly hired employees, recognize key areas for training development in all staff and respond by conducting weekly training meetings.Be available at all time to answer questions from junior staff and take ownership of escalationsas and when necessary and solve complex customer problems, most especially those which were finance-related.Assign individual tasks and duties to staff on a daily and weekly basis and make sure thesewere completed.Review and approve annual leave requests from junior student staff.Run daily reconciliation and weekly reports related to financial batches and processes.Plan and implement annual stock count. Order office supplies and perform other general administrative duties such as filing, faxing, photo-copying, minute taking, data entry and maintenance and diary management.Employee of the Month – February 2006

Duties:Aid in maintenance of a large university bookstore website.Answer phone call and email enquiries from customers.Take orders placed over the phone and entered them onto ordering database.Jointly responsible to fill all order placed by customers in a timely and accurate manner.Answer telephone calls from individuals interested in the University, or students seeking further information and direct their calls to the relevant on-campus department or provide generalinformation.File and archive paperwork weekly, monthly, and annually.Maintain a large inventory of merchandise.General administrative duties.Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.