Disclosed single and/or multiple Initial Closing Disclosures (ICD) for loans assigned utilizing Encompass mortgage platform. Audited and reviewed compliance to ensure loan accuracy and quality while resolving Mavent and general loan errors. Provided support to loan officers by ensuring timely processing and resolving inquiries for smooth transactions. Contacted field support to resolve processing issues. Specialized in down payment assistant programs with IHDA and FHLBC.• Served as ongoing point of contact for clients, helping them collect required information and complete any necessary documents throughout the loan process to expedite the closing process and meet processing deadlines.• Gathered information for new loans, including credit reports via Factual Data, verifications of employment via TrueWork and Equifax, and tax filings ensuring accurate and complete applications when provided to the Loan Officer.• Successfully maintained and updated a comprehensive client database, resulting in improved loan application processing efficiency and enhanced customer service through prompt access to accurate client information. • Initiated initial contact and diligently followed up with potential clients, resulting in a significant increase in lead conversion rates and ultimately contributing to the growth of the loan portfolio.• Compiled and analyzed monthly marketing reports using SQL, enabling data-driven decision-making and optimizing marketing strategies for improved lead generation and conversion.

Middle and Elementary School Teacher, Fifth Grade, 2017-2020Seventh and Eighth Grade Special Education, Krueger School, Michigan City, Indiana, 2016-2017Sixth Grade, Duneland School Corporation, Chesterton, Indiana, 2016Seventh and Fourth Grade, Nativity School, Portage, Indiana, 2008-2016Planned, prepared, and delivered instructional activities that facilitated active learning experiences. Established and communicated clear objectives for all learning activities. Provided variety of learning materials and resources for use in educational activities. Identified and selected different instructional resources and methods to meet students' varying needs. Served as Special Education Teacher to provide emotional and behavioral support to improve their educational growth.• Applied strong analytical skills to assess student performance data and customize instructional strategies for optimal educational outcomes.• Utilized data-driven insights to enhance curriculum development and improve learning efficacy, aligning with learning objectives within the classroom.• Demonstrated proficiency in organizing and presenting complex information in a clear and concise manner.• Leveraged expertise in problem-solving and critical thinking to address challenges and drive continuous improvement. • Cultivated a collaborative and team-oriented classroom environment, fostering cross-functional cooperation among students to achieve shared goals and enhance learning outcomes.

Technical Trainer for local steel plant employees - management, union members, and contractors. Delivered training material related to technical, safety, and steel plant applications. Experienced in utilizing and instructing skilled trades and plant management in use of PC applications. Established and maintained relationships with management, union members, and contractors to better assist in identifying training needs. Assisted in development of course and other training material.

Network Administrator for over 300 employees in Novell/Groupwise environment. Managed network and security issues for all employees in 14 branches in NW Indiana and SW Michigan. Coordinated implementation of new software releases and led training sessions. Participated in company-wide Six Sigma project involving all management reports. Instructed training sessions on new or upgraded applications for various areas of the bank.

Supported over one hundred forty Market Data Applications including Reuters, Bloomberg, Wilshire, Baseline, Factset, and Morningstar. Provided daily partner support and training sessions for vended applications.

Led Account Management Processing System (AMPS) in all functional areas. Provided technical support for all AMPS users. Participated in User Acceptance Testing (UAT) and regression support for all system changes or enhancements. Provided training to new users in various States. Delivered training for all upgrades and enhancements to current system.

Responsible for the Customer Information System (CIS) in all functional areas for a gas and electric utilities company. Participated in User Acceptance Testing and regression support for five major projects. Wrote functional specifications on utility deregulation and assisted with the testing efforts. Trained end users on all system upgrades and enhancements for the billing system.

Project lead for major system impacts and enhancements. Ongoing duties included verifying data for system updates and solving production problems through investigation of data from other systems. Wrote business requirements and specifications for new programs to be implemented. Project lead for Year 2000 testing effort for one application area.

Analyzed, coded, tested and debugged programs. Analyzed and documented solutions to business proposals. Coordinated and controlled various projects as needed. Interfaced with users regarding project issues. Assisted in the training of new/other staff members.