Heather Wester Email & Phone Number

Jacksonville, Florida Area

Assists guests in order selection by promoting specific menu items and specials. Respond to inquiries regarding meal preparation and ingredients. Up-sell appetizers, special beverages, and desserts In order to up sale averages. Coordinate with kitchen staff for specialty orders to ensure customer satisfaction with every meal. Follow up with customers and fulfill any additional requests through the duration of their visit. Collect payments and retain receipts of each transaction in an organized manner. In charge of side work among coworkers and closing shift.- Passed menu and operations test with highest score among peers- Official closing Server among peers

Assist on average 40-60 customers daily in regards to item placement, cash and card transactions, and giving recommendations. Achieve an in store credit card approval rate of 80%. Maintain accurate and attractive merchandise display in order to maximize sales. Provide outstanding customer service and positive feedback from customers to superiors.

Responsible in training all new employees on rules and procedures within the restaurant pertaining to servers as well as bar tending. Build rapport with frequent customers. Promote up selling and treat customers to a good time. Must be efficient in money handling and maintain record of all transactions. Be timely and friendly at all times.