Heather Willner Email & Phone Number

Cypress, Tx, Us

Tomball, Texas, United States

~Reports to the Director of Financial Services as well as the Chief of Staff and Deputy Chief of Staff. Responsible for managing a budget of $300M for the precinct.-Manage the budget for the entire precinct; this includes Requests to Purchase, Budget Transfers, Non-Budget Item Approvals-Work as a part of the Financial Services leadership team through the entire budgeting process. This includes establishing timelines, meeting with department heads to determine their needs, prepping the outgoing budget to utilize as a template for the new budget, meeting with the Commissioner during all budget hearings, entering the approved budget into our budgeting system, processing any budget changes both pre and post budget hearings, finalizing the approved budget, printing and distribution of the new budget and all accompanying reports.-Ensure all requisitions/purchase orders are written and dispatched in a timely manner with the correct departmental coding,. This includes an audit on all new purchase orders to ensure proper coding.-Manage the “pool car” fleet to ensure vehicles are clean, fueled and ready to be utilized for any and all precinct functions. -Assist with check requests as needed including receiving said checks and distribution of checks at appropriate time.-Manage the uniform ordering process including placing orders, receiving orders, distribution of orders for the entire precinct. Ensure quality control and work with the vendors to receive replacements when orders did not meet specifications. Developed good working relationships with vendor that had previously been lacking. Ensure any new hires throughout the fiscal year received uniforms in a timely manner. -Managing all project scopes to ensure all quotes are received and seeking approval from upper management to proceed with the project. Coordinating new purchase orders required to carry out the scope of work.-Training employees on the expense claim process. Reviewing for completion and accuracy.

Houston, Texas

~Reports to the Director of Financial Services. Responsible for managing multiple vendor accounts as well as many of the internal accounts for employees.-Manage multiple vendor accounts for the Precinct including writing requisitions/purchase orders, receiving goods and services and authorizing payment for said goods and services. Responsible for ensuring accounts remain in good standing. -Responsible for the entire uniform ordering process as detailed in Financial Services Coordinator position.-Manage all travel and training for the precinct including continuing education units, licensing and licensing renewals. Ensure Accounts Payable receives all documentation needed to properly code and pay all expenses associated with travel.-Approve all payment requests ensuring coding is correct and payments match the system and invoice.-Approve all expense claims as submitted by employees.-Manage all service requests and ensure they are completed in a timely manner.

Houston, Texas

~Reports to the Store Manager as well as the District Manager. Responsible for covering multiple areas of the store ensuring the highest of standards in Human Resources, Regulatory Compliance, Payroll and Cash Management.-Conduct all Human Resources activities including interviewing, on-boarding and orientating of new and rehired associates. Increased in house training of current associates from 4% to 100%. Standardized orientation and new hire processes. Scheduled staff, participated in corrective actions, processed payroll among additional tasks. - Serve as secondary Operations Specialist Trainer for the entire district consisting of 13 stores. WIthin two months of rehire, sent to El Paso to train new Operations Specialist as well as trained additional multiple new OS's. Conducted new hire orientation and compliance training for the entire management team for the new Laredo store.- Manage the auditing process for all paperwork used in the sale and transfer of firearms including Federal Form 4473 and Multiple Sales Reports. Upon rehire, found severe deficits in compliance and improved the store's compliance to earn a 92% on first formal audit conducted by corporate auditors. - Serve as a test store and contact point/liaison for the new electronic 4473 used to purchase firearms. Responsible for implementation of new program including training all current staff and reporting all issues to the corporate office. - Manage the operations of the daily Cash Office functions and daily cash on hand in the amount of $20,000+. Prepared the daily deposit, handled change orders and all training of supplemental coverage. During my tenure in the Cash Office, all funds were accounted for and there was never a loss of cash. - Facilitated the closure and liquidation of two Houston area Gander Mountain locations due to the company's filed bankruptcy and closure plan.

• Reported to the Vice President of Human Resources. Responsible for assisting with the daily Human Resources functions while managing the daily functions of the office. o Handle all facets of the hiring process including recruiting, interviewing, on-boarding and orientation for all new hires. Streamlined all new hire packets and the orientation process.o Worked with various recruiters as well as online job boards to fill open positions. o Manage the many functions of the office including supply orders, upkeep and maintenance of the office suite, parking and suite access cards for new and existing employees, etc.o Processing and routing all incoming invoices to ensure prompt payment.o Complete special projects as assigned in a timely manner.o Handle scheduling for multiple conference rooms and conference calls with national and international employees.

• Reported to the Store Manager as well as the District Manager. Responsible for covering multiple areas of the store ensuring the highest of standards in Regulatory Compliance, Human Resources, Payroll and Cash Management.o Conducted all Human Resources activities including interviewing, on-boarding and orientating of new and rehired associates. Increased in house training of current associates from an average of 40% to an ongoing average of 80%. Standardized orientation and new hire processes.o Created and implemented a new Operation Specialist Manual with the assistance of the corporate office. Continually sought out for advice and tips from all levels in the company on how to train new associates and Operation Specialists.o Conducted the pre Grand Opening hiring events as well as the Leadership and Management hiring events in San Antonio, Texas and Tuscaloosa, Alabama. Performed all training and on-boarding of all new store managers in San Antonio. o Promoted to the Operations Specialist Trainer for the entire district within two months of hire. Filled in as OST for other districts in the absence of their own OST. Trained 10+ new OS’s as well as seven new Bench Managers (Store Manager in training) for the district. o Assisted with three major store remodels and managed additional associates from other stores within the district as well as temp associates. o Manage the auditing process for all paperwork used in the sale and transfer of firearms including Federal Form 4473 and Multiple Sales Reports. Raised the level of compliance for the store from a previously failing audit, to consistently earning a 90% or better on the annual audits. o Raised the Federal Audit Standards by the BATFE resulting in only one error out of 5000+ forms. o Manage the operations of the daily Cash Office functions and daily cash on hand in the amount of $20,000+. Prepared the daily deposit, handled change orders and all training of supplemental coverage.

• Reported to the South Side Sales Manager as well as the Vice President of Sales. Responsible for covering a multitude of Sales Offices in the absence of the full time Sales Counselor while delivering the highest quality sales experience for the customer.o Direct prospective buyer in the absence of the full time New Home Counselor through the home purchase process from initial inquiry to completed contract; follow up through the construction and closing processes resulting in the closing of 15 new homes.o Ensure the upkeep of the office, models, and inventory homes. Ensure that all maintenance and repair needs are promptly taken care of immediately.o Assist New Home Counselor in keeping accurate records, adequate supplies as well as assist in continual competition studies. Participate in company training initiatives; train and mentor new hires.o Maintain current listing of available homes at www.har.com; maintain master audit of all listings and all communities on a monthly basis for the entire Houston market.

• Reported directly to the Store Manager. Responsible for the day to day management and functions of the Copy Center as well as the numerous projects from customers. Responsible for ensuring the highest quality product is delivered based on the customer’s needs. o Provide training for Copy Center Associates, Management and new hires on new company initiatives and updated policies. Sent to new stores to help set up their Copy Center prior to opening.o Maintain timely production and distribution of all customer orders; coordinate third party vendors.o Manage all weekly reports for both the Copy Center and the UPS Ship Center. Manage all inventory needs, including special order supplies specific to a customer and their order.o Implement in-store advertising to drive sales and increase margin both in the Copy Center and for the “EasyTech” computer technicians.

Bachelor Of Arts (B.A.), Journalism

Activities and Societies: Alpha Phi Omega, Residence Hall Association, Resident Assistant Council, Hall Directors Diversity Committee

High School Diploma, High School Curriculum

Activities and Societies: Klein Oak "Strutters" Drill Team, Fellowship of Christian Athletes, Spanish Honor Society