Heather Work Email & Phone Number

Chesapeake, Va

Member services to include opening and closing accounts, loan applications and servicing, customer service, cross-servicing, administrative work, and teller transactions.

* Provide administrative support to 278 military and civilian personnel.* Coordinate and maintain schedules for command leadership and compose daily schedule for command wide dissemination.* Use MS Word 2007 and Excel 2007 to maintain accurate records and prepare reports. Maintain filing system for all correspondence processed. * Succeeded in performing diverse administrative functions, including keeping accurate muster of 278 personnel, preparing travel orders, and other correspondence.

* Instruct students on AN/SPY-1D(V) Radar theory, operation, and maintenance.* Participate in curriculum development; prepare course objectives and outlines.* Provide leadership and guidance to junior sailors and prepare them from transition from student status.

• Instructed 300 crew members in basic security force, anti-terrorism, and non-lethal weapons training.• Trained and qualified 10 people as Anti-Terrorism Training Team members.• Maintained record of all anti-terrorism and force protection qualifications for all crew members.• Conducted drills and periodic training for entire ship's crew to prepare for inspections. • Instrumental in USS Nitze being only the seventh ship of 186 to earn a perfect score during Force Protection Exercise.• Received Navy and Marine Corps Achievement Medal.

• Maintain maintenance, material, and management records for 38 pieces of equipment.• Train and supervise 8 technicians in operation and maintenance of complex radar system. • Received Navy and Marine Corps Achievement Medal for extensive technical knowledge and dynamic leadership.• Successfully implemented an aggressive training plan which led to 90% of the work center being advanced to the next pay grade.

* Maintain maintenance, material, and management records for 38 pieces of equipment.* Train and supervise 8 technicians in operation and maintenance of complex radar system. * Received Navy and Marine Corps Achievement Medal for extensive technical knowledge and dynamic leadership.* Successfully implemented an aggressive training plan which led to 90% of the work center being advanced to the next pay grade.; Maintain and operate 38 pieces of complex radar equipment.* Ensure radar system was adequately prepared for constantly changing environments.* Prepare radar system and all spaces containing radar equipment for two Arabian Gulf deployments.

Performed general administrative duties: typing; filing; record management; data entry; scheduling; and operating copier, fax, scanner, shredder and printer.Improved filing system for all office correspondence.Coordinated meetings and calendars for senior military management (commanding officer) and executive officer.Acted as a direct line of communication between the Commanding Officer and Executive Officer and a staff of 278 military and civilian personnel.Managed personal information and service records.Handled cash and credit card transactions.Customer ServiceGreeted clients in a friendly and professional manner, quickly assessing client needs and providing information or referral to appropriate resource.Assisted customers in completing forms, answering all questions and consistently displaying a helpful attitude and exhibiting outstanding customer service skills even in difficult situations.

Associate Of Science (A.S.), Administration Of Justice

High School Diploma