Heather Wright Email & Phone Number

San Francisco, California, US

Mountain View, California, US

Mountain View, California, US

• Provide technical advice and customer support about the AP platform to keep them engaged and using product
• Conduct impactful quarterly business reviews with customers alongside meaningful check-ins
• Builds long term customer relationships by ensuring customers have a positive experience
• Maintains customer relationships and enhance product value for churn prevention
• Works with sales,support,service and product to create and streamline CSM processes and ensure customer satisfaction

Mountain View, California, US

Brentwood, Tennessee, US

Accounts Payable and Acquisition Specialist

Brentwood, Tennessee, US

Accounts Payable Specialist

Chiyoda-ku, Tokyo, JP

Seattle, Washington, US

• Personally responsible for; rent, electronic fund transfers, wires and utilities for 17 port locations along with invoices and purchase orders for 3 port locations.
• Played a key role in implementing new processes to bring delinquent telecom, rent, and vendor accounts to current payment status.
• Executed new spreadsheets for accounts payable team to simplify and decrease errors in applying the general ledger coding for items on invoice.
• Maintaining logs, entering balance account data, and generating statistical summaries on accounts.
• Drawing, verifying, and positing payment checks to appropriate vendor.

Exeter, Pennsylvania, US

• Personally responsible for 22 store locations invoices and purchase orders.
• Complies and sorts documents, such as: invoices, work orders, checks. Verifies and posts details of business transactions such as: funds received and disbursed to computer databases.
• Monitors loans, accounts payable, and receivables to ensure that payments are up to date. Codes data for input into financial data processing system.
• Played a key role in the company’s savings in early payment discounts.
• Reconciled vendor account statements and researched variances.
• Resolved inventory issues in collaboration with vendors.

• Accountable for processing orders, preparing correspondences, and fulfilling customer needs to ensure customer satisfaction. Process customer calls via computer (e-mail, internet) and telephone to respond to customer.
• Manage and fostered 4 delivery employees in their professional development and growth, and promote teamwork and motivation. Ensure that the productivity goals for the team were met at the service level required.
• Stand in for accounting while individuals were out on maternity leave.
• Implement new processes and procedures to improve the customer care process and to result in better customer satisfaction.
• Dynamic communications, superb relationship management, presentations, negotiations, and advising skills. Keen problem solving and sound conflict resolution skills