Heather Yates Email & Phone Number

Florida, United States

Clearwater, Florida, United States

Tampa, Florida

Visited 11 Agent doors to assist with increasing sales, customer support and meeting operational performance metrics. Reported on performance of the assigned agents, training and development of agent staff and meeting performance metrics set by Verizon. Maintained relationship between the Agent and Verizon leadership.

Alpharetta Ga

Responsible for defining, developing and implementing processes/promotions targeted to the customer base. Supplies the Region with analysis and suggestions to drive growth and revenue while increasing the customer experience.

Leads multiple Retail Sales locations (Currently a team of 125 employees) to meet and exceed assigned service and revenue objectives. Monitor financial, budgeting and sales reporting for all locations in assigned area. Create and implement initiatives relating to Operations Management, Staffing/Employee Relations, and Customer Retention. Maintains strong Market and Industry knowledge. Ensures all employees demonstrate an understanding of the company's mission, vision, and values.

Assisted the District Manager in leading a team of multiple store locations (110 employees) to meet and exceed performance goals. Primary responsibilities included Operations Management, Staffing and Emplloyee Relations and Marketing - Sponsorships and Events.

Greater Atlanta Area