As the SVP of Customer Success and Programs at Kachinga, I lead initiatives to empower children with essential financial literacy skills. My role focuses on creating impactful programs and ensuring exceptional customer experiences to help young learners become savvy with money.

Successfully co-built an online marketplace for interior designers and custom furniture manufacturers.- Oversee all aspects of operations, including: production, manufacturing, logistics, marketing, customer service, sales and human resources.- Work directly with the product team on platform development.- Co-led two successful raises.- Hire, train and manage a highly technical production team-turned customer service experts.- Developed proprietary Standard Operating Procedures and Compliance Manuals for national manufacturing partners.- Provide excellent customer and manufacturing partner experience, handling all escalated issues.- Govern factory partnerships to build a strong, positive marketplace.- Plan and direct strategic production processes looking for efficiencies and areas for quality control improvements.

Charged with scaling the interior designer network for an early stage startup. Responsible for generating revenue from a variety of sources by developing new partnerships, growing existing relationships and managing a sales force. Focused on omni level marketing and organizational systems/processes. - Successfully added 345 new design firms in the first three months.- Drove partnership and business development strategies to increase revenue by 300% in six months.- Partnered with some of the biggest names in the industry, including Emily Henderson, Jeremiah Brent, Kimberley Seldon (Business of Design) and Business of Home.- Identify opportunities for partnerships with entities who are excited to share in Buildlane's mission and build meaningful, new relationships.- Structure negotiate, and close new partnership deals.- Manage and grow existing relationships with partners to maximize value on all sides.- Work collaboratively with the Founder/CEO to define and refine offerings and processes to ensure quality for partners and customers.- Represent the company externally, generating enthusiasm and new leads at every opportunity.- Strategize the ideation, planning and production of revenue-generating events.

Managed residential and commercial projects and client engagement. Successfully spearheaded business development by extending the firm's brand and service area into new markets through marketing, creating new partnerships and positive client engagement.- Implemented new process management systems, resulting in a notable increase in revenues and decrease in losses.- Updated the marketing platform and focused on building relationships with local property management, leading to a rise in new clients, and successfully contracting the firm’s first projects in multiple, new target markets.- Served as daily liaison to clients and contractors, maintaining positive relationships with the client base, and by communicating clear objectives to subcontractors.- Responsible for all purchasing and logistics.- Negotiated, analyzed and made new deals to improve the firm's purchasing relationships- Hired, trained and managed staff.- Developed best practices for client contracts and work flow.

Led the affiliate's unprecedented fund development through individual and corporate partnerships, special events, sponsorship sales, grant writing, marketing and community engagement.- Increased corporate giving by 100% corporate partnerships by 250% in year one.- Exceeded each quarter’s fundraising goals by developing a regional social media campaign, through special events and sponsorship sales, by giving community and corporate presentations and through relationship building with individual and corporate donors.

Developed objectives, implemented innovative strategies, evaluated outcomes and lead the team to effectively take the organization out of the red and into profitability, leading to a successful acquisition. - Delivered creative concepts for and approaches to revenue development, built relationships with local, national and international clients, successfully established a new publication contract within the first six months, taking the company into a profitable bottom line by year two.- Utilized communication skills tailored to a wide variety of clientele to develop a new marketing strategy, developed new business relationships.- Scaled advertising growth for Adventure Magazine, establishing a strong presence in the new Utah market. - Executed the first business development contract with the Ouray Ice Park board of director, successfully the first-ever Ouray Ice Festival event guide. - Built a new, regional event in partnership with Adventure Film Festival as the local director, leading to a new revenue channel from ticket and vendor sales, to sponsorships and event guide advertising sales.

Prioritized the short and long-term development of the City’s $20 million Tidelands Capital Improvement program, leading projects from initial planning to construction. This position required clear and effective communication to the community, as well as reporting in-depth research to city management, council and commissions.- Prepared and presented reports for a highly urbanized community to city council, city management, commissions, the community and at national conferences: City beach recycling program, car share initiative utilizing existing fleet vehicles, and environmental standards for playground equipment.- Interviewed, hired and managed contractors and a team of city management and staff to complete the city’s bike and pedestrian master plan, making Long Beach one of the most bike friendly cities in the country.- Led community engagement and public information dissemination through open meetings. Notable community engagement relationship: building a strong partnership between the Friends of the Colorado Lagoon to restore an urban lagoon and wetlands area.- Worked with park maintenance management and staff to develop a maintenance management system used to capture current and assess future park maintenance expenditures and budgets for more than municipal 50 parks.- Notable projects include: LEED sailing center redevelopment, community Rec center, beach pedestrianpath, bluff restoration, coastal restrooms, urban lagoon restoration, communitygardens, playgrounds, bike and pedestrian master plan, and port break wall reconnaissance study.