Heather Torres Email & Phone Number

Remote, Us

Sunnyvale, California, Us

Sunnyvale, California, Us

Primary responsibility to meet and exceed revenue goals for the renewal andexpansion of support and subscription services to existing customers.Consistently exceeded sales quotas; · Developed and maintained relationships with sales teams, resellers, and distribution to maximize sales. · Managed and forecasted 80-120 transactions per quarter while providing opportunity details in Siebel. · Engaged in cross selling of Professional Services Credits and VMware Health Checks to increase revenue. · Effectively up sold multi-year and platinum renewal contracts to increase maintenance revenue. · Worked closely with customers, resellers, and sales teams to identify the procurement process to provide an accurate forecast to management on a weekly basis.

Xizhi District, New Taipei City, Tw

Managed customer forecast verses supply and set customer expectations.Processed customer claims for reimbursement and served as the primarycontact for the customer. Worked closely with internal departments toensure customer satisfaction. · Developed and maintained relationships with retail, distribution and other key accounts. · Supported product management by customizing proposals and coordinating quotations to ensure consistency and accuracy. · Facilitated communication between the channel organization and internal teams. · Ensured timely deliveries corresponding to customer's request date. · Managed the RMA & stock rotation process. · Provided support for inside sales.

Palo Alto, Ca, Us

Supported the inside sales team and managed the sales order process.Served as the liaison for the sales department and other internaldepartments. · Directly supported Director of Inside Sales, Regional Sales Managers, and Business manager. · Managed revenue, pipeline, and forecast reports. · Coordinated meetings, travel, and maintained calendars. · Maintained all sales order files. · Verified all purchase orders to ensure timely order processing. · Provided timely communication to the sales team and customers regarding order status, receipt schedules dates, and shipment

Dulles, Virginia, Us

Dulles, Virginia, Us

Primary role was to ensure the timely processing of orders in an accuratemanner and in accordance with company policy. To act as the liaison betweenorder administration and sales, credit, legal. · Managed sales order process. · Maintained all sales order files. · Verified all purchase orders ensuring accuracy in purchase order number, product numbers, pricing, payment terms, discounts, shipping terms, and quantities. · Provided timely communication to sales force regarding order status, receipt schedules dates, and shipment dates. · Assisted Business Manager with forecasting and commission reports.; Provided support to the inside sales team for various administrative tasksand operational projects. · Responsible for faxing, copying, mail distribution, Fed-Ex, and UPS. · Managed travel arrangements, expense reports, and new hire paperwork. · Maintained proper inventory levels of office supplies and sales literature. · Coordinated meetings and conference calls.